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By Ruby Newell-Legner, CSP
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When someone confides in you, keep it between you and that person. Confidentiality builds trust. |
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Assume that anything negative you say about someone in the organization will get back to them quickly and probably in a much worse way than you intended. Keep your comments positive. |
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Dress professionally to create a professional impression. You have to look like a successful leader before they will treat you like a successful leader. |
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The more in love you are with your job, the more successful you'll be. If you don't like your job, get out of that spot....someone else wants it. |
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Make sure you know what you don't know...and figure out a way to increase your knowledge in that area. |
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Encourage your co-workers to think for themselves. The number one quality that will help you be successful is helping your co-workers grow. Get in the habit of asking, "What do you think?" If you let your team mates shine, their brilliance will reflect on you. |
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The more you show your co-workers you care for them and connect with them as human beings, the more successful they will make you. |
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The faster you forgive yourself for making a mistake and learn from it, the less damage it will do. No one is perfect. Take ownership for your mistakes and avoid being defensive. |
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The "powers that be" truly know who is performing. The less credit you try to grab, the more you may get. |
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Your boss doesn't promote you. Everyone you come in contact with is responsible for your future. Display a cooperative attitude to everyone you meet. |
Ruby Newell-Legner, Certified Speaking Professional, is widely considered the preeminent Customer Satisfaction Expert in the Leisure Industry today. For more than two decades Ruby has been helping leading-edge organizations make exceptional internal and external customer service a way of life. To schedule training with Ruby, visit www.RubySpeaks.com or call Ruby's office in Littleton, Colorado at 303-933-9291
© 2005 RubySpeaks, Inc. You are free to reprint or share this article providing you include Ruby's copyright information, leave it unaltered and include Ruby's contact information on the page.
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