Examples of Values Defined


By Ruby Newell-Legner, CSP

 

Ruby compiled these examples of Values defined by various organizations for you to use as a model as you create your values for your organization.

Looking for some help? Ruby facilitates the value clarification process and can be of assistance. Please contact us today to see how we can help!

TEAMWORK

  • Demonstrate compassion and respect for each other.
  • Rely on the participation and initiative of every single person.
  • Recognize each other's successes.
  • Support the growth of people both personally and professionally.
  • Respect the value and contribution of each individual.
  • Work in partnership with each other.
  • Promote an environment of mutual support and cooperation among individuals and among departments.
  • As members of one team, enhance efforts of others with recognition and praise when they are due, constructive criticism when it is needed, and esteem for the contribution of each individual to the total team effort.
  • Develop a unified expectation for performance and delivery of services.
  • Develop mutual respect, trust and support.
  • Hold ourselves, individually and together, accountable for our actions and job performance.
  • Our team is an energy source for recharging batteries, for having fun, for mentoring those new to the profession and for honoring or elders.
  • Promote cooperation and support among colleagues in order to enhance our combined/joint knowledge and wisdom.
  • Work cooperatively with a shared purpose and value individual ability and diversity as essential to promote harmony and open communication.
  • We value all members of our diverse family for their individual contributions and team achievements.
  • We encourage effective working relationships within and between departments and the public to address issues and achieve valuable results.
  • We believe in the value of teamwork and spirit of cooperative effort within our organization and our community.
  • Take pride in creating an atmosphere of camaraderie.
  • Foster a spirit of membership based upon our caring and understanding of each other.
  • Success depends upon our ability to perform as a highly effective team. We acknowledge the mutual responsibility of government and citizens to provide a high quality of life and to work together to meet our common goals. Together everyone achieves more.
  • We value individual ability and diversity to provide exceptional quality service that exceeds customer expectations. We create an atmosphere of mutual support, respect and cooperation. We believe in the spirit of cooperative effort, realizing our success depends on our ability to perform as one highly effective team.

COMMUNICATION

  • Communicate openly, honestly and supportively.
  • Build trust and display integrity in our actions as well as our words.
  • Listen.
  • Strive for open and active lines of communication.
  • Honest interaction with both the public and fellow employees creates an atmosphere of trust, promoting a higher quality of public service.
  • Our communication is effective and reflects honesty, sensitivity and integrity.
  • We foster open and clear discussion that encourages the willingness to speak up and to listen, within a framework of respect and understanding.
  • We believe in simplicity, accuracy and clarity in communications with the public and each other.
  • We encourage the open exchange of ideas and information among all employees.
  • Regularly communicate with and provide information to the public.
  • We value our commitment to listen and speak openly, honestly and effectively thereby encouraging an open exchange of ideas within a framework of respect and understanding.
  • Use clear consistent, concise and direct communication. No always has a reason; share the reason. Involve those who need to be in decisions and communicate before implementation so there are no surprises. Talk to the right person when you have a problem.

RESPECT

  • It is our obligation as professionals to treat the public and one another with dignity, consideration and mutual respect. A caring approach enhances good relations and stimulates a supportive atmosphere for work.
  • The trust we hold will be fulfilled with professionalism, conscientiousness, respect for citizens and fellow employees, sensitivity to the evolution of the community, and pride in our accomplishments. By nurturing a forward-looking vision through positive attitudes, innovative approaches and practical solutions, we will continually affirm the dignity and worth of the services we render to the community.
  • Personal and professional integrity is our guiding value in all that we do with honesty, loyalty, respect, and high ethical standards paramount in our performance.
  • Our commitment to integrity lies at the heart of who we are and what we believe. We bring honesty, fairness, professionalism and a strict code of ethics to our dealings with our donors, agencies, and the community that we serve.
  • We keep our promises. All actions are guided by absolute honesty, fairness and respect for every individual.
  • We honor commitments, acknowledge legitimate differences of opinion, and accept decisions reached with integrity.
  • We are dedicated to high ethical and moral standards and uncompromising honesty in our dealings with the public and each other.
  • The success of our department depends on respect for all individuals. We foster an environment where the free exchange of ideas is welcome, enabling us to learn from the unique talents of all employees. We value the community we serve, soliciting their input and responding with empathy to their concerns.
  • We will protect the public trust by ensuring that our actions are consistent with our vision, mission, and core values. We will promote honesty and ethical behavior and deliver the highest level of customer service available.
  • Courteous, fair treatment of all citizens and employees.
  • We pride ourselves on our commitment to maintaining the public trust and respect through a commitment to the highest standards of integrity and professional ethics. We are committed to the rights and human dignity of all and the value of all members of the community and department.
  • Honesty, doing the right thing for the right reason.
  • Trustworthy.
  • Dignity, caring about feelings, concern and appreciation for others; openness to other viewpoints; commitment to understanding and embracing our many individual differences.
  • We show consideration for all individuals by listening and seeking to understand; recognizing diversity; acknowledging ideas, viewpoints and differences of opinion.
  • Always live by the "Golden Rule." Respect others regardless of title or position. Always acknowledge one another. Listen; even if you have a different opinion. Different does not mean wrong; respect individual differences.

INTEGRITY

  • It is our obligation as professionals to treat the public and one another with dignity, consideration and mutual respect. A caring approach enhances good relations and stimulates a supportive atmosphere for work.
  • The trust we hold will be fulfilled with professionalism, conscientiousness, respect for citizens and fellow employees, sensitivity to the evolution of the community, and pride in our accomplishments. By nurturing a forward-looking vision through positive attitudes, innovative approaches and practical solutions, we will continually affirm the dignity and worth of the services we render to the community.
  • Be honest and truthful in all that you do. Always doing what is right - even when you are challenged on it. There is no right way to do a wrong thing. If you would not want to read about it on the front page of the newspaper, don't do it.
  • Personal and professional integrity is our guiding value in all that we do with honesty, loyalty, respect, and high ethical standards paramount in our performance.
  • Our commitment to integrity lies at the heart of who we are and what we believe. We bring honesty, fairness, professionalism and a strict code of ethics to our dealings with our donors, agencies, and the community that we serve.
  • We keep our promises. All actions are guided by absolute honesty, fairness and respect for every individual.
  • We honor commitments, acknowledge legitimate differences of opinion, and accept decisions reached with integrity.
  • We are dedicated to high ethical and moral standards and uncompromising honesty in our dealings with the public and each other.
  • The success of our department depends on respect for all individuals. We foster an environment where the free exchange of ideas is welcome, enabling us to learn from the unique talents of all employees. We value the community we serve, soliciting their input and responding with empathy to their concerns.
  • We will protect the public trust by ensuring that our actions are consistent with our vision, mission, and core values. We will promote honesty and ethical behavior and deliver the highest level of customer service available.
  • Curettes, fair treatment of all citizens and employees.
  • We pride ourselves on our commitment to maintaining the public trust and respect through a commitment to the highest standards of integrity and professional ethics. We are committed to the rights and human dignity of all and the value of all members of the community and department.
  • Honesty, doing the right thing for the right reason.
  • Trustworthy.
  • Dignity, caring about feelings, concern and appreciation for others; openness to other viewpoints; commitment to understanding and embracing our many individual differences.
  • Integrity and Honesty combined - We commit to uphold and be accountable for our values and actions in a truthful, fair, and straightforward manner. We are entrusted with the stewardship of the city.

HONESTY

  • Honesty, doing the right thing for the right reason.
  • We will promote honesty and ethical behavior and deliver the highest level of customer service available.
  • Our commitment to integrity lies at the heart of who we are and what we believe. We bring honesty, fairness, professionalism and a strict code of ethics to our dealings with our donors, agencies, and the community that we serve.
  • The trust we hold will be fulfilled with professionalism, conscientiousness, respect for citizens and fellow employees, sensitivity to the evolution of the community, and pride in our accomplishments. By nurturing a forward-looking vision through positive attitudes, innovative approaches and practical solutions, we will continually affirm the dignity and worth of the services we render to the community.

SAFETY

  • We provide safe, clean, inviting and accessible facilities
  • Employees and volunteers have the equipment and supplies needed to support our work.

ATTITUDE

  • A positive attitude is essential and contagious. Everyone has an attitude; make your positive. Be professional; gossip gets in the way of a professional approach.
  • Understand the difference between personality and attitude.

COMPETENCE/KNOWLEDGE/ACHIEVEMENT

  • Have a responsibility to the community, the city, and to each other to perform the job the highest ability. Optimize employee growth and performance levels. High achievement will enhance pride within the community and an appreciation by its citizens for the value and purpose of their organization.
  • We are empowered to continue our personal and professional growth and effectiveness.
  • We continually seek to exceed the expectations of our donors, ensuring that their investments in our partner agencies truly make a difference.
  • We take personal responsibility to do what needs to be done and report the results in a straightforward manner.
  • Be competent in our actions. Strive to provide quality public service through sound decision-making and accountability for our actions. Our employees are professionals that use their expertise in making effective, efficient and reliable decisions.
  • Commitment to success.
  • Encourage a culture where all can excel.
  • We promote an environment where employees are accountable for their job performance and expected to demonstrate their expertise in making effective, efficient and sustainable decisions. Employees are encouraged to pursue opportunities and utilize resources that further professional development.
  • Achievement - We value results accomplished through dedicated employees who strive to meet the needs and expectations of the community. We accept personal and professional responsibility to achieve the goals established for our organization.

ACCOUNTABILITY

  • Be competent in our actions. Strive to provide quality public service through sound decision-making and accountability for our actions. Our employees are professionals that use their expertise in making effective, efficient and reliable decisions.
  • Accepting personal responsibility for one's conduct and obligations; upholding the public trust through ethical behavior and the fiscally responsible administration of resources.
  • We each take personal responsibility to uphold these values, understanding that our pledge may involve difficult choices, hard work and perseverance.
  • Through perseverance, hard work and determination, we are committed to bringing hope to our community.
  • We promote public trust by using resources wisely and through consistent fulfillment of these values.
  • Take ownership of the things you are responsible for. Follow-trough to completion and communicate that to others. Be willing to say, "I will take care of it" and then do. Take responsibility when things go wrong and learn from your mistakes. Do your best even when no one is watching.

COMMUNITY

  • As City employees, we are committed to provide the highest quality and value in municipal services to our community. We recognize that as the population of the city grows, the future will bring increasing demands for the provision of public services. We are prepared to concentrate our efforts on those tasks which will enhance our ability to maintain the highest quality of service.
  • We are a critical resource for the whole community.
  • We create and maintain a respected reputation and positive image in the community.
  • We are perceived as a trusted partner and dependable community resource.
  • We exist to serve our community's human service needs, recognizing that a high standard of service to our donors, agencies and each other must be the focus of our organization's culture.
  • Community involvement is our heritage. We actively participate and invest in the communities where we do business.
  • We are committed to the best use of resources to fulfill identified community goals and needs.
  • We exist to serve the community. We are committed to providing a safe and stable environment, being environment, being involved and responsive as a community resource. We strive to create and sustain a positive image and be a trusted partner with our community.

CREATIVITY

  • Continuous improvement is how we think; innovative change provides competitive opportunities.
  • We are open to change and willing to try new ways to fulfill the organization's vision, mission, and goals more effectively.
  • We value innovation and creativity and support an orientation for change and intelligent decision making at all levels of the organization.
  • We will recognize that "the way we have always done it" may or may not be the best and most efficient way to deliver service. We will apply creative and cost effective solutions in delivering services to our community with a goal of continuously improving the quality of life.
  • Freedom to creatively formulate new concepts, approaches and methodologies; continuously learning by seeking out and encouraging others to pursue venues for gaining knowledge through education, training, feedback and other learning opportunities.

DIPLOMACY

  • Democratic values must be an integral part of how we function as an institution. The better informed the public is about the county, the more intelligent their judgments about us will be. Thus, all of us have an obligation to be the best source of information we can be. Beyond that, we must constantly improve our ability to communicate with the community and each other about what we do, how well we do it and how we are trying to better it.

QUALITY COMMITMENT TO SUCCESS

  • Through perseverance, hard work and determination, we are committed to bringing hope to our community.
  • We have inherited a public trust nurtured in a tradition of honest and participatory government. As the stewards of the city's affairs, we are entrusted to uphold the law and to manage carefully the city's public facilities, resources and natural environment. Beyond this trust, we are committed to preserve and enhance the quality of life and to help lead the city forward in an unfolding vision of the vest community life that can be achieved.

VALUE DIVERSITY

  • The network is a community where the full diversity of the field is present, from research and teaching to consulting and where learning practitioners come together in love and commitment to truly create a model learning community.
  • Test new ideas, think outside the box, learn about a broad range of current trends and issues using leading-edge industry technologies.
  • We promote the inclusion of people, ideas, perspectives and cultures. We see and embrace diversity within our membership.
  • We maintain an awareness and appreciation of our members and their needs.

To schedule training or to see when Ruby will be presenting in your area, visit www.RubySpeaks.comor call Ruby's office in Littleton, Colorado at 303-933-9291

Ruby Newell-Legner, Certified Speaking Professional, is considered the pre-eminent Customer Satisfaction Expert in the Leisure Industry today. For over two decades Ruby has been helping organizations make exceptional customer service a way of life.

2002 RubySpeaks, Inc. You are free to reprint or share this article providing you include Ruby's copyright information, leave it unaltered and include Ruby's contact information on the page.

 

Home | About Ruby | How Ruby Can Help You | Clients | Products | Ruby's Schedule | Partners | Contact Us

RubySpeaks, Inc.
phone 1-303-933-9291 or fax 1-303-904-2966
9148 W. Vandeventor Dr., Littleton, CO 80128 USA
email: Info@RubySpeaks.com
© MMX RubySpeaks, Inc.