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Ruby works with agencies that want to create a rewarding work environment and develop staff members who are motivated to deliver exceptional customer service.
She has presented over 1700 programs in 9 countries.
Ruby specializes in the Leisure industry. Her clients include
Sports and Entertainment Venues
Amusement Parks, Zoos, Attractions and Water Parks
Municipal Park and Recreation Agencies and Special Districts
Education & Children's Programs
Ruby’s Amusement Parks, Zoos, Attractions and Water Parks Clients Include:
** Repeat client
• American Zoo and Aquarium Association Annual Conference• Beach Ventures Inc.
"Ruby's program was well planned and well thought out. She used real situations and was a breath of fresh air! Please come back."
- Aaron W Sims, Manager
"Ruby's program is exciting, engaging, and informative! Not only does she provide tools for knowledge, but she instills motivation as well."
- Jennifer Fields, Public Relations Coordinator
Refreshing and informative. I will put this information to use every day!"
- Karen Warner, Food Services, Camelback Ski Area
• Cheyenne Mountain Zoo
"Ruby inspires by opening a door that's easy to walk through. Once through the door the room is a toy store of great customer service ideas. Go to her toy store!!"
- Sean Anglum, PR & special Events Manager
"Ruby practices what she preaches and is successful while still caring about others."
-Renee Crouse, The Atkinson Group
• Eisele's Pronto Pup Express
"I enjoyed Ruby's upbeat and honest approach to everyday situations when working with customers and coworkers. As an employer, I loved to see how she motivated others to do better and it encouraged me to implement these techniques to motivate my employees."
- Carmin Eisele, Owner/operator
"Ruby gave us great words, ideas and tools to change the way we do our jobs creating magic for our customers- I love this woman! She had so many ideas that I could not write fast enough to get all the information down. Now it is my task to use them in my zoo."
- Liz Kern, Marketing Coordinator
"I've attended similar HR seminars and programs. Ruby's information, presentation and style have substance and value. I can take back to my staff and impart her passion and excitement for our company's growth."
- Russ Antonelli, General Manager
"Group interaction, adult learning, handout with simple and direct info and balance
with negative and positive habits...That’s what Ruby did for us!"
- Anonymous
"Lively, interesting and enthusiastic! I liked involving the employees in activities
and I liked the use of visuals and magic."
- Pat Koch
"She taught me things that I never thought I’d be able to learn."
- Kyle Brown, Indiana Beach, Inc.
"Ruby's Program was down to earth, relevant and realistic!"
- Joseph Seurynck, Boardwalk Supervisor
"Ruby was extremely motivational. I can’t wait to come to work tomorrow!"
- Heather Wright, Ride Operator
"Ruby's information on selecting employees pointed out mistakes we were making in the
hiring process - in an hour and 30 minutes; She may have saved us thousands of dollars."
- James Offen, President, Valley Decorating Company, Fun Expo IALEI Attendee
"You exceeded my expectations and then some by delivering a high quality, high impact
program, you certainly practiced what you preached in delivering customer service.
The way you seamlessly brought the video segments into your PowerPoint program was outstanding and
extremely professional."
- Eamon Connor, Education Product Manager
"The joy is in Ruby's energetic presentation style and group involvement."
- Eric L.Martin, Senior Vice President, Bands of America, Inc.
"Ruby's program was a huge eye opener, she makes you realize how much more you could and should be doing. It was dead on to our needs."
- Krista Appelhanz, Manager
"I love Ruby's energy level and her use of personal stories. Ruby's enthusiasm is a Gem!"
- Brent Gasser, Owner Yogi Bear's Camp Resort, Wisconsin Dells, WI
"Ruby and her team delivered!!!"
"I heartily recommend Ruby for your customer service and management training needs."
- Ronald P. Krueger II, Regional Vice President, 2004 Convention Programming Chair
• Omaha's Henry Doorly Zoo
"A number of individuals working in Guest Services, Maintenance Department and our office
have approached me since your departure and commented on how great the session was
and how much they enjoyed your program. I feel your presentation was a jump-start to get
our team refocused on what is most important, our customers and co-workers. The passion
you have for your work is exhilarating and somewhat contagious. Driving around the Zoo I
have observed the "Ruby point" a number of times! Thank you for sharing your wisdom and
past experiences with our group."
- Sue Lyons, Associate Director, Membership & Visitor Services
"Ruby's program was very upbeat and personal. She gives you tons of ideas to take back to your facility and put into action. The program is interactive and keeps you interested."
- Danielle Connelly, Director of Revenue & Admissions
"Not only did she give us a new customized program to build on from last year's training,
she still added that motivational piece that literally got us pumped up for the season, and the customer."
- Peggy Gair, Human Resource Manager
"We get so wrapped up in our jobs that we sometimes forget why we are here. Ruby keeps
us remembering that the customer is important."
- Robin Kepple, Wildlife Park Attendant
"Ruby had a great understanding of our industry; she actually spent time getting to know our zoo before she arrived. It was a great presentation and she had a great understanding of our special circumstances."
- Ray Anderson, Leader
"Ruby came to the Toledo Zoo the day before her presentation. She met and interacted with our employees and visitors; she engaged in friendly conversations and took many pictures of our employees, facilities, animals and guests. She incorporated the pictures and conversations into her presentation the following day. The employees really appreciated the time she took to personalize her presentation. Ruby was able to keep everyone’s attention with humorous stories and examples from her own experiences.”
Personally, this experience has made a big difference in our management staff. Ruby took the time to read all the material I had sent her to inform her about our business. She was able to mold this information into a unique and inspirational presentation."
- Julie Mutsko, Recruiting Manager
"Thanks for the super job you’ve done and the wonderful presentations! Colleagues are
already coming to me about how they want to do things better. Stay cool!"
- Lori Caligiuri, Director of Human Resources
"It is people like you that keep the Association strong by providing their expertise and
knowledge to our members."
- Marci McNeal, Public Relations & Convention Manager
"Ruby loves what she does and it shows!"
- Glenn McCoy, Facility Operator Camel Beach
"Ruby's sessions are a straight shot of honesty! She covers all the angles."
- Bridget O’Connell, Aquatics Coordinator
"Ruby's program was real, connected, current, practical, and thought provoking. I am leaving this session swimming with ideas that I am eager to share with my staff."
- Maura White-Cioeta, Executive Director
"Ruby Rocks!! I love her energy and all her points are golden and thought provoking. Thank you so much for providing Inspiration!"
- Melna Skillengstead
