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Ruby works with agencies that want to create a rewarding work environment and develop staff members who are motivated to deliver exceptional customer service.
She has presented over 1700 programs in 9 countries.
Ruby specializes in the Leisure industry. Her clients include
Sports and Entertainment Venues
Amusement Parks, Zoos, Attractions and Water Parks
Municipal Park and Recreation Agencies and Special Districts
Education & Children's Programs
Ruby’s
Municipal Park and Recreation Agencies
and Special District Clients Include:
** Repeat client
• American Public Works Association• Anderson Park District, OH
"Ruby is an excellent source of information on how to maintain a positive attitude on
Customer Service."
- Ken Kishner - Ops Director - Anderson Park District
"Ruby's program made me remember why I went into this job in the first place."
- Jan Rungren - Anderson Park District
"Ruby has such a profound content, delivered in a professional and humorous manner; reinforced with great interactive activities. Learning Ruby-Style is life changing and allows organizations to make immediate positive change."
- Molly McClure - Executive Director
• Bakersfield Rec. & Parks Dept., CA
• Beavercreek Rec. & Parks, OH
• Berks County Parks & Recreation Dept.
"Ruby is so enthusiastic and enjoyable to listen to! It was worth waking up and hearing her at 8 AM, what a great experience!"
- Cathy Wegegner, Superintendent of Integrative Service
• Broomfield Parks and Recreation, CO **
• Buffalo Grove Park District, IL
• Burnaby Parks & Rec. Dept., British Columbia, Canada
• Byron Forest Preserve District
• Chester County Park & Recreation
"Ruby's program is excellent, mind opening and has changed my approach to the way I conduct business."
- John Vickers, Regional Park Superintendent
• City of Athens, OH **
• City of Webster Groves, MO **
• City of Aspen, CO **
• City of Aurora Recreation Services, CO **
• City of Belen, NM
In the program Ruby identifies real situations and gives useful tips."
- Fred R. Gallegos, Building Inspector, City of Belen Planning and Zoning
• City of Clayton, MO **
• City of Columbus, OH **
• City of Commerce City, CO **
"Ruby's preparation for the meetings
was outstanding! In preparation for the first meeting, it was obvious that Ruby had
completed extensive research in order to prepare herself for the values discussion and to provide
background information to the group. Because of Ruby’s preparation, time was well
spent at all the meetings. For example, in order to get the group thinking about values,
Ruby developed an exercise where individuals listed their personal values and the values
of their department. Ruby is an excellent facilitator and I would highly recommend her."
- Greg Caton – Assistant to the City Manager
• City of Cuyahoga Falls, OH**
• City of Decatur, GA**
"Ruby has inspired and motivated our staff.
We owe much of our success to her for helping us develop an outstanding team."
- Mary Miller, Director of Parks and Recreation
• City of Dublin, OH**
• City of Durango, CO
We invited you to pump up the new young staff, as well as give them the customer service
background and understanding we were going to need to open a new Recreation Center.
You definitely did that! I cannot say enough about how much all those involved enjoyed and
benefited from your presentation. It was very motivation, educational and funny."
- Kelli Jaycox, Recreation Center Facility Manager
"Thank you once again for the excellent customer service training you provided for our
Department last week. Although we had over 60 participants from three divisions, golf parks
and recreation, your presentation was personal, entertaining, and tailored to our work
environment. I was particularly impressed with the pre-training time you took to interview
several staff members to assure you covered the material most helpful to Englewood Parks
and Recreation. I look forward to working with you in future trainings."
- Jerrell Black, Director of Parks and Recreation
"All programs are both informative and entertaining. Your programs are great reminders to
be a coach, rather than a "boss".
- Jim Bell - Park and Recreation Director - City of Fairfield, OH
"Thanks Ruby for putting so much advance preparation and energy into our Parks & Recreation facilitation session! I am sure your work will pay big dividends as we continue to develop the maturation of the new Community Arts Center. Your insightful manner, wit and experience were essential to us having a successful day."
- Arthur E. Pizzano, City Manager
• City of Golden, CO
• City of Green River, WY **
"Ruby's approach is down to earth and her attitude is positive,"
- Anonymous
• City of Henderson, NV **
"Ruby has a positive and upbeat attitude. I really appreciate the way
she demonstrates how to do what she is talking about."
- Patricia Dominguez, Recreation IV, City of Henderson Parks and Recreation
• City of Kansas City, MO
• City of Lakewood, CO **
"Your multimedia presentation was engaging and your style was entertaining. Your unique
stories, relevant examples, and interactive exercises created a memorable education
experience. You have a knack for getting people excited and motivated. Thank you for
customizing the program to fit the needs of our Public Works Department and for
reinforcing the message I wanted."
- Karen Zamora – Employee Relations
"I have never heard such enthusiastic comments from staff about training as I have heard
about this particular workshop. You kept everyone involved, engaged, entertained and challenged.
Your comments were both practical and thought provoking and had something for
everyone to use ... from front line recreation I to the director!
Your style is suited to the array of jobs, various types of employees and employee
backgrounds that a municipal government encompasses."
- Joan M. Byrne, Director
"Ruby is teaching valuable life lessons and allowing her audience to have fun."
- Lakeisha Hicks, Recreation Leader I, City of Las Vegas
"Ruby's presentation was one of the best mornings I've ever spent. I learned new things to make my job more enjoyable."
- Vonda Eschrich, City of Laramie, WY
"The Customer Service training you conducted for all staff was just what we needed. Your
enthusiasm and creative presentation materials made a positive impact with all staff who
attended your sessions. It was great to see how you were able to relate to the business we
are in and how many employees actively participated in the sessions. I heard nothing but
positive comments from staff. They said the sessions were entertaining but contained
practical information and that the handouts were a good reference tool. We have requests
to bring you back to conduct additional training sessions.”
- Cristina L. Cota, Superintendent of Personnel and Training
• City of Los Angeles, CA
• City of Los Alamos, NM
• City of Mason, OH **
"Ruby challenged, guided and left us all feeling a renewed sense of togetherness."
- Kelli Kaskocsak, Receptionist,
City of Mason
• City of Montrose, CO**
"I wouldn't change a thing about Ruby's program. In fact, we could all
stand to see Ruby speak EVERY FOUR MONTHS!"
- Jay N. Brown, Equipment Operator III, City of Montrose
"I enjoyed Ruby's wit and charm. She kept my attention and the material was great!"
- Randy Barnhart, Community Tennis Supervisor, Springfield
• City of Palm Beach Gardens, FL
• City of Pinellas Park, FL
• City of Penticton, British Columbia
"Ruby's program was a genuine, heartfelt, "fireside chat" that makes us take a look inward and plan for tomorrow."
- Carol Flynn, Recreation Department
"Ruby's program was extremely influential and inspiring! It was as if she spent a few weeks working in my office."
- Steph Brand
"Absolutely brilliant! Ruby listened to our needs and personalized the presentation for the
ultimate effect. Worth every cent!"
- Amy Fortenberry, Recreation Services Manager
"I am so impressed with all of the positive comments here at Plymouth City Hall. I went
around to everyone who attended and asked them about the session. WOW! Great comments.
People really connected and they were able to repeat back several parts of the session.
The connection and content recall was SIGNIFICANTLY higher that I anticipated."
- Paul J. Sincock, City Manager
• City of Reno Parks & Rec., NV
"Good, practical, well thought out presentation that can be applied by anyone willing to try."
- Dyane Sonier, KRRB Coordinator, RRPR
• City of Rialto, CA
"Ruby not only explains the people you must deal with, but also what position you play."
- Felicia Garcia, Rialto, CA
• City of San Diego, CA
• City of St. Peters, MO **
• City of Tempe Community Services, AZ **
• City of Twinsburg, OH **
• City of Unalaska, AK
• City of Wayne, MI
• City of Westerville, OH**
• City of West Palm Beach, FL
• City of Westminster, CA
• City of Westminster, CO **
"Thank you so much for working with me to bring meaningful trainings to the City of
Westminster and its employees. Your experience as a supervisor and employee for a
public sector organization has been helpful as our employees find it easier to relate to
someone who has had similar experiences with the public. The stories and analogies you
add to your presentations are stories I often hear employees repeating in the hallways.
This shows that your trainings have had an impact on employees and has been an
enriching experience for them. I look forward to working with you in the future.”
- Kathleen Hix – Employee Development Coordinator
• City of Worthington P&R, OH
• Clear Creek Metropolitan Rec. Dist, CO **
• Colchester Parks and Recreation, CT
"It's been a while since you provided us with the training program on Supervisory Skills,
and I wanted to let you know that the material has made a huge impact on my
department's operations. Now it's been time tested, and we have seen a remarkable
improvement in the skill levels and general attitudes of my seasonal supervisors."
- Wendy L. Rubin, CPRP, Director
"Ruby's program is inspiring! It makes you want to go out and take on the world's challenges."
- Victor McDaniel, Recreation Director
"Thank you sincerely for the outstanding ½ day retreat you facilitated for my division staff.
I still reflect on that day and get goose bumps when I think about how open-minded
everyone was and how willing they all were to be honest, to share and to learn. Although
some of its effects will reveal themselves over a long period of time, some of the day's
effects and benefits have become clear just during a brief conversation or a look!"
- Debby Baker, Recreation Chief
• Eagle Harbor Community Association
"Ruby's session was informative and motivating. She made me think about things
that are positive and she made me see positive things about others."
- Bill Chapman, Head Tennis Pro, Eagle Harbor
• Fenton Parks & Recreation, MO **
• Foothills Park & Recreation District, CO **
• Franklin County, MO **
"Ruby is upbeat and presents skill building customer service ideas."
- Nancy Driete, Clerk, Franklin County Health Department
• Glen Ellyn Park District, IL
"This was an informative and energizing day! Ruby's session left me with new skills and
a renewed commitment to providing great fun and friendly customer service! I had time to
think about the perception I leave with people. I need to remember to take time and focus
on each interaction."
- Julie Vogl, Glen Ellyn Park District, Glen Ellyn, IL
• Hamilton Parks and Recreation, OH**
"On behalf of the staff of the Hamilton County Park District, I would like to commend Ruby
Newell-Legner on a very enjoyable and informative program. Ruby is a gifted speaker and
had no problem holding the attention of a very diversified group of people. Thank you for a
very memorable training session – one of the best! Ruby is enthusiastic, genuine, has a
great sense of humor, knows her material and keeps things moving at a comfortable pace.
We look forward to working with her again in the future!"
- Nancy Montague, Administration Director, Hamilton County Park
District
• Homewood-Flossmoor Park District, IL
• Hope District Recreation & Cultural Services
• Hutchinson Recreation Commission, KS
• Hyland Hills P & R District, CO
• Johnson County Parks & Rec. Dist.
• Isleta Pueblo, NM
"I loved Ruby's personality. She made it great. Her stories brought the ideas to life."
- Lindsay Sachman, Administrative Assistant, Isleta Elderly Center
"I used Ruby for both of the state-of-the-art recreation and Aquatic centers I opened in the past five years.
In each situation I asked Ruby to speak to full time staff on Supervisory Skills for Success and part time
staff in Secrets to Keeping our Customers Happy. Ruby spoke to the staff from experience and gave them
relevant information to use in their roles with the facility. Ruby not only connected with our young,
inexperienced group, she taught them tangible customer service skills while instilling excitement about
the role they play in the facility. Ruby brings experience and solid information to her audience.
But the sincere emotion she brings creates a passion that my staff took with them.
Ruby can deliver a passionate, informative message and connect with all age groups
and levels of work experience. Thank you Ruby for giving my staff the tools to succeed."
– Craig Feldt, Facility Manager
• Lafayette Parks & Recreation, CO
• Laramie Parks and Recreation, WY
• Lile Park District, IL
• Los Alamos County, CO
"Open discussion and relaxed atmosphere made for a great training!"
- Charles E. Brown, Superintendent, Los Alamos Utility Water Production
• Maryland Heights Parks & Rec., MO **
• Midland Community Center, MI
• Morris County Park Commission, NJ
• Noblesville Parks and Recreation, IN
• North Vancouver Rec. Commission, British Columbia, Canada
• Northbrook Park District, IL **
• Northville Township, MI **
"Interesting program. Ruby gave good reminders on how to keep positive when the
‘going gets tough’."
- Anonymous
"Excellent ideas about 'real' situations!"
- Virginia E. Godleski, Rec Aide/Water Safety Inst., Aquatics Center
• Oregon Park District
• Oswegoland Park District, IL
"Ruby embodies the word 'professional' in professional speaker...I believe the reason she is
such an effective speaker is the depth of her knowledge and experience, and her true
affection and commitment to those she serves. She is able to go in any direction and tap
into a wealth of resources, and is as effective ‘coaching’ one-on-one as she is with a large group."
- Ginny Bateman, Director of Leisure Services
"Ruby is genuine! Her compassion for her work excited the entire audience!"
- Craig Mueller, Sergeant
• Schaumburg Park District
"Ruby's was a very informative session. Ruby packs a lot of useful information in a short amount of time. Ruby speaks about things you can really use."
- J. Vine
"Ruby's passion for what she does and her ability to connect with any audience
is amazing! Not to mention, she delivers a talk with great content and reminders!"
- Mary Colton, Recreation Specialist
"Our staff has been discussing our past and future training sessions and your name keeps
coming up along with one word – WOW! Your previous training sessions with the Summit
staff, the Michigan Recreation and Park Association and the Southwest Metropolitan
Recreation Executive Group was met with overwhelming success and I frequently hear
"Rubyisms" among staff. Your style is personal, humorous and inspirational and leaves a
positive impression on each person you come in contact with. Thank you for speaking to
our group and customizing the training to our specific needs. We look forward to having
you back in the near future."
- Debra Bilbrey-Honsowetz, CLP – Manager
• Thornton Parks & Recreation, CO **
• Town of Avon, CO **
• Town of Castle Rock, CO **
• Town of Breckenridge, CO**
• Town of Silverthorne, CO **
• Town of Taos, NM **
"On behalf of the Mayor, Town Council and Staff I would like to convey our utmost
appreciation of your participation in our recent retreat at Pendaries Village Lodge and Golf
Club. Staff comments on your facilitation were very positive. They especially liked the set
up of the interactions between us. The relationship between ourselves and the penguins will
be something we can cherish as we move forward in our day to day missions."
- Gustavo "Gus" Cordova, Town Manager
• Upper Arlington Parks & Rec., OH,
• Vandalia Parks & Recreation, OH
• Village of Wellington, FL **
"I liked the way Ruby teaches with interactive activities and presentation
materials as well as with real life examples."
- Stephanie Carrabee, Lifeguard, Village of Wellington
