Ruby works with agencies that want to create a rewarding work environment and develop staff members who are motivated to deliver exceptional customer service.

She has presented over 1800 programs in 9 countries.

Ruby specializes in the Leisure industry. Her clients include

Sports and Entertainment Venues

Amusement Parks, Zoos, Attractions and Water Parks

Municipal Park and Recreation Agencies and Special Districts

Leisure Associations

Corporations

Education & Children's Programs

Military

Ruby’s Municipal Park and Recreation Agencies
and Special District Clients Include:

** Repeat client

"Ruby is an excellent source of information on how to maintain a positive attitude on Customer Service."
- Ken Kishner - Ops Director - Anderson Park District
"Ruby's program made me remember why I went into this job in the first place."
- Jan Rungren - Anderson Park District

"Ruby has such a profound content, delivered in a professional and humorous manner; reinforced with great interactive activities. Learning Ruby-Style is life changing and allows organizations to make immediate positive change."
- Molly McClure - Executive Director

"Ruby is so enthusiastic and enjoyable to listen to! It was worth waking up and hearing her at 8 AM, what a great experience!"
- Cathy Wegegner, Superintendent of Integrative Service

"Ruby's program is excellent, mind opening and has changed my approach to the way I conduct business."
- John Vickers, Regional Park Superintendent

"Very hands on presentation with lots of relatable examples."
- Mandy Coughlin Sales
"She is an Amazing Speaker! She gives a lively presentation on the 7 star customer services. I like the humor that she brings to the presentation."
- Paige Bigelow in Sales Executive
"She is very informative and “packed” full of good ideas to implement."
- Robert Eggert, CFP, Appraiser

In the program Ruby identifies real situations and gives useful tips."
- Fred R. Gallegos, Building Inspector, City of Belen Planning and Zoning

"Ruby's preparation for the meetings was outstanding! In preparation for the first meeting, it was obvious that Ruby had completed extensive research in order to prepare herself for the values discussion and to provide background information to the group. Because of Ruby’s preparation, time was well spent at all the meetings. For example, in order to get the group thinking about values, Ruby developed an exercise where individuals listed their personal values and the values of their department. Ruby is an excellent facilitator and I would highly recommend her."
- Greg Caton – Assistant to the City Manager

"Ruby has inspired and motivated our staff. We owe much of our success to her for helping us develop an outstanding team."
- Mary Miller, Director of Parks and Recreation

We invited you to pump up the new young staff, as well as give them the customer service background and understanding we were going to need to open a new Recreation Center. You definitely did that! I cannot say enough about how much all those involved enjoyed and benefited from your presentation. It was very motivation, educational and funny."
- Kelli Jaycox, Recreation Center Facility Manager

"Thank you once again for the excellent customer service training you provided for our Department last week. Although we had over 60 participants from three divisions, golf parks and recreation, your presentation was personal, entertaining, and tailored to our work environment. I was particularly impressed with the pre-training time you took to interview several staff members to assure you covered the material most helpful to Englewood Parks and Recreation. I look forward to working with you in future trainings."
- Jerrell Black, Director of Parks and Recreation

"All programs are both informative and entertaining. Your programs are great reminders to be a coach, rather than a "boss".
- Jim Bell - Park and Recreation Director - City of Fairfield, OH
"Thanks Ruby for putting so much advance preparation and energy into our Parks & Recreation facilitation session! I am sure your work will pay big dividends as we continue to develop the maturation of the new Community Arts Center. Your insightful manner, wit and experience were essential to us having a successful day."
- Arthur E. Pizzano, City Manager

"Ruby's approach is down to earth and her attitude is positive,"
- Anonymous

"Ruby has a positive and upbeat attitude. I really appreciate the way she demonstrates how to do what she is talking about."
- Patricia Dominguez, Recreation IV, City of Henderson Parks and Recreation

"Your multimedia presentation was engaging and your style was entertaining. Your unique stories, relevant examples, and interactive exercises created a memorable education experience. You have a knack for getting people excited and motivated. Thank you for customizing the program to fit the needs of our Public Works Department and for reinforcing the message I wanted."
- Karen Zamora – Employee Relations

"I have never heard such enthusiastic comments from staff about training as I have heard about this particular workshop. You kept everyone involved, engaged, entertained and challenged. Your comments were both practical and thought provoking and had something for everyone to use ... from front line recreation I to the director!
Your style is suited to the array of jobs, various types of employees and employee backgrounds that a municipal government encompasses."
- Joan M. Byrne, Director

"Ruby is teaching valuable life lessons and allowing her audience to have fun." - Lakeisha Hicks, Recreation Leader I, City of Las Vegas

"Ruby's presentation was one of the best mornings I've ever spent. I learned new things to make my job more enjoyable."
- Vonda Eschrich, City of Laramie, WY

"The Customer Service training you conducted for all staff was just what we needed. Your enthusiasm and creative presentation materials made a positive impact with all staff who attended your sessions. It was great to see how you were able to relate to the business we are in and how many employees actively participated in the sessions. I heard nothing but positive comments from staff. They said the sessions were entertaining but contained practical information and that the handouts were a good reference tool. We have requests to bring you back to conduct additional training sessions.”
- Cristina L. Cota, Superintendent of Personnel and Training

"Ruby challenged, guided and left us all feeling a renewed sense of togetherness."
- Kelli Kaskocsak, Receptionist, City of Mason

"I wouldn't change a thing about Ruby's program. In fact, we could all stand to see Ruby speak EVERY FOUR MONTHS!"
- Jay N. Brown, Equipment Operator III, City of Montrose

"I enjoyed Ruby's wit and charm. She kept my attention and the material was great!"
- Randy Barnhart, Community Tennis Supervisor, Springfield

"Ruby's program was a genuine, heartfelt, "fireside chat" that makes us take a look inward and plan for tomorrow."
- Carol Flynn, Recreation Department
"Ruby's program was extremely influential and inspiring! It was as if she spent a few weeks working in my office."
- Steph Brand

"Absolutely brilliant! Ruby listened to our needs and personalized the presentation for the ultimate effect. Worth every cent!"
- Amy Fortenberry, Recreation Services Manager

"I am so impressed with all of the positive comments here at Plymouth City Hall. I went around to everyone who attended and asked them about the session. WOW! Great comments. People really connected and they were able to repeat back several parts of the session. The connection and content recall was SIGNIFICANTLY higher that I anticipated."
- Paul J. Sincock, City Manager

"Good, practical, well thought out presentation that can be applied by anyone willing to try."
- Dyane Sonier, KRRB Coordinator, RRPR

"Ruby not only explains the people you must deal with, but also what position you play."
- Felicia Garcia, Rialto, CA

"Thank you so much for working with me to bring meaningful trainings to the City of Westminster and its employees. Your experience as a supervisor and employee for a public sector organization has been helpful as our employees find it easier to relate to someone who has had similar experiences with the public. The stories and analogies you add to your presentations are stories I often hear employees repeating in the hallways. This shows that your trainings have had an impact on employees and has been an enriching experience for them. I look forward to working with you in the future.”
- Kathleen Hix – Employee Development Coordinator

"It's been a while since you provided us with the training program on Supervisory Skills, and I wanted to let you know that the material has made a huge impact on my department's operations. Now it's been time tested, and we have seen a remarkable improvement in the skill levels and general attitudes of my seasonal supervisors."
- Wendy L. Rubin, CPRP, Director

"Ruby's program is inspiring! It makes you want to go out and take on the world's challenges."
- Victor McDaniel, Recreation Director

"Thank you sincerely for the outstanding ½ day retreat you facilitated for my division staff. I still reflect on that day and get goose bumps when I think about how open-minded everyone was and how willing they all were to be honest, to share and to learn. Although some of its effects will reveal themselves over a long period of time, some of the day's effects and benefits have become clear just during a brief conversation or a look!"
- Debby Baker, Recreation Chief

"Ruby's session was informative and motivating. She made me think about things that are positive and she made me see positive things about others."
- Bill Chapman, Head Tennis Pro, Eagle Harbor

"Ruby is upbeat and presents skill building customer service ideas."
- Nancy Driete, Clerk, Franklin County Health Department

"This was an informative and energizing day! Ruby's session left me with new skills and a renewed commitment to providing great fun and friendly customer service! I had time to think about the perception I leave with people. I need to remember to take time and focus on each interaction."
- Julie Vogl, Glen Ellyn Park District, Glen Ellyn, IL

"On behalf of the staff of the Hamilton County Park District, I would like to commend Ruby Newell-Legner on a very enjoyable and informative program. Ruby is a gifted speaker and had no problem holding the attention of a very diversified group of people. Thank you for a very memorable training session – one of the best! Ruby is enthusiastic, genuine, has a great sense of humor, knows her material and keeps things moving at a comfortable pace. We look forward to working with her again in the future!"
- Nancy Montague, Administration Director, Hamilton County Park District

"I loved Ruby's personality. She made it great. Her stories brought the ideas to life."
- Lindsay Sachman, Administrative Assistant, Isleta Elderly Center

"I used Ruby for both of the state-of-the-art recreation and Aquatic centers I opened in the past five years. In each situation I asked Ruby to speak to full time staff on Supervisory Skills for Success and part time staff in Secrets to Keeping our Customers Happy. Ruby spoke to the staff from experience and gave them relevant information to use in their roles with the facility. Ruby not only connected with our young, inexperienced group, she taught them tangible customer service skills while instilling excitement about the role they play in the facility. Ruby brings experience and solid information to her audience. But the sincere emotion she brings creates a passion that my staff took with them. Ruby can deliver a passionate, informative message and connect with all age groups and levels of work experience. Thank you Ruby for giving my staff the tools to succeed."
– Craig Feldt, Facility Manager

"Open discussion and relaxed atmosphere made for a great training!"
- Charles E. Brown, Superintendent, Los Alamos Utility Water Production

"Interesting program. Ruby gave good reminders on how to keep positive when the ‘going gets tough’."
- Anonymous

"Excellent ideas about 'real' situations!"
- Virginia E. Godleski, Rec Aide/Water Safety Inst., Aquatics Center

"Ruby embodies the word 'professional' in professional speaker...I believe the reason she is such an effective speaker is the depth of her knowledge and experience, and her true affection and commitment to those she serves. She is able to go in any direction and tap into a wealth of resources, and is as effective ‘coaching’ one-on-one as she is with a large group."
- Ginny Bateman, Director of Leisure Services

"Ruby is genuine! Her compassion for her work excited the entire audience!"
- Craig Mueller, Sergeant

"Ruby's was a very informative session. Ruby packs a lot of useful information in a short amount of time. Ruby speaks about things you can really use."
- J. Vine

"Ruby's passion for what she does and her ability to connect with any audience is amazing! Not to mention, she delivers a talk with great content and reminders!"
- Mary Colton, Recreation Specialist

"Ruby was very dynamic and gave me a lot of information to help me with my job duties."
- Mary Colton, Recreation Specialist
"She kept my full attention!"
- Debbie Brodhead, Director, Mountain View Fire Protection District

"Our staff has been discussing our past and future training sessions and your name keeps coming up along with one word – WOW! Your previous training sessions with the Summit staff, the Michigan Recreation and Park Association and the Southwest Metropolitan Recreation Executive Group was met with overwhelming success and I frequently hear "Rubyisms" among staff. Your style is personal, humorous and inspirational and leaves a positive impression on each person you come in contact with. Thank you for speaking to our group and customizing the training to our specific needs. We look forward to having you back in the near future."
- Debra Bilbrey-Honsowetz, CLP – Manager

"On behalf of the Mayor, Town Council and Staff I would like to convey our utmost appreciation of your participation in our recent retreat at Pendaries Village Lodge and Golf Club. Staff comments on your facilitation were very positive. They especially liked the set up of the interactions between us. The relationship between ourselves and the penguins will be something we can cherish as we move forward in our day to day missions."
- Gustavo "Gus" Cordova, Town Manager

"I liked the way Ruby teaches with interactive activities and presentation materials as well as with real life examples."
- Stephanie Carrabee, Lifeguard, Village of Wellington

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phone 1-303-933-9291 or fax 1-303-904-2966
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