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Ruby works with agencies that want to create a rewarding work environment and develop staff members who are motivated to deliver exceptional customer service.
She has presented over 1700 programs in 9 countries.
Ruby specializes in the Leisure industry. Her clients include
Sports and Entertainment Venues
Amusement Parks, Zoos, Attractions and Water Parks
Municipal Park and Recreation Agencies and Special Districts
Education & Children's Programs
Ruby’s Sports and Entertainment Venue Clients Include:
** Repeat client
• Aramark, Concession Provider at General Motors Place - Home of the Vancouver Canucks
"The NHL lockout in 2004/2005 was a very difficult time for NHL venues and in turn caused
a high rate of employee turnover. In preparation for the return of NHL Hockey to General
Motors Place, ARAMARK was happy to have Ruby conduct a Guest Relations Training
Seminar for all of the employees involved in the service of Food and Beverage. This
included people from 10 days to 10 years experience. Ruby's ability to customize her
program and to use specific examples from General Motors Place was essential in
engaging our employees with the training."
"Ruby's ability to bring guest experience values to our employees in a fun and informative
setting has allowed us to increase our level of service to over 18,000 ticket holders every
game, thus making General Motors Place one of North America's Premier Sporting facilities."
- Mark Vaillant, General Manager, ARAMARK - General Motors Place, Vancouver, BC, Canada
"Ruby not only speaks, but she delivers a very enthusiastic, informative, "out of the box"
thought provoking presentation on how to improve the performance of employees. Ruby
challenged, Ruby shared ideas, Ruby responded to the needs of over 300 employees of the
Allen County War Memorial Coliseum."
"Ruby is the key to turn satisfactory customer service into extraordinary customer service."
- Randy L. Brown, CFE, General Manager
"Where in the world can I begin…to say thank you for a wonderful experience. You are,
without a doubt, one of the most exciting, inspirational people that I have ever met. I knew
this was the case when I spoke with you on the show floor
at the National IAAM Conference. I knew I wouldn't be disappointed.
Everyone at the building that I have talked to thoroughly enjoyed your
presentation and I know the ones who missed it are now extremely anxious to
hear you, hopefully sometime in the near future."
-Garnett G. Mills, Assistant General Manager
"Ruby delivers truly valuable information that stimulates in an engaging and interactive
format. Every example situation made me relate as if she was by my side at events
listening to actual conversations with my suite holders- great to know I'm not alone!"
- Pam Muldoon, SMG Jacksonville Veteran's Memorial Arena
"Ruby used her great sense of humor to help present some great ideas on improving
customer service. She was able to communicate her points and provide tangible
information that can easily be passed on to fellow employees or used for your own service
training programs."
- Andy Major, Miami Dolphins/Pro Player Stadium
"Your seminars were the highest-rated seminars in the leadership and people management track,
even more impressive your two seminars were the second and third highest-rated seminars out of all
75 seminars presented at the entire conference! "
- Sue Searls, Publisher/Conference Director
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"Ruby brings a passion to customer service that inspires while it teaches new behaviors and attitudes important to our facility."
- Howard Crosley, General Manager
"Ruby's program is a fun way to learn. It was wonderful to see staff members who never participate to get up and make statements. She has an enthusiasm that is contagious and she really is able to draw everyone into the program!"
- Deborah Dutton, Director of Event Operation
"Unbelievable how Ruby opened my eyes to the obvious!"
- Dave Lansberry, Event Coordinator
"Ruby's program was very focused, informative, and personalized. She delivered it all with humor and energy that kept everyone engaged."
- Robert Walker, General Manager
"Ruby was a ray of sunshine in an industry that can often be full of cloudy situations!"
- Bill Treadway, Security
"Ruby's Guest Services training sessions for our event supervisors exceeded our
expectations. She did an exceptional job and probably gave Dolphins Stadium our most
informative and fun supervisor training sessions in our stadium's history.
We are very happy and excited about our partnership with Ruby and how the Guest
Services training session went for our event supervisors. Ruby was able to provide
meaningful training methods that kept everyone attentive and interested...they left with a
smile and are ready to work with a smile!
Ruby was Terrific! We had 15 year employees comment that this was by far the best
training sessions that they have attended."
- Andrew Major, Sr. Director Guest Services and Ticketing, Dolphins Stadium
"I was really impressed working with Ruby, as she customized the program to meet our
every need, with a contagious enthusiasm that got everyone excited and ready to learn. I
found that two huge successes came out of our training. The first was our team work has
improved so much that it is now a regular part of everyday work, and Supervisors were
re-evaluating their managing styles and changing the way they managed their people."
- Randy Mayne - E Center/Centennial Management Group
"Ruby brings high energy customer service training that sticks with employees."
- Kevin Bruder, President, Centennial Management Group
• Ice Arena Management Institute**
"I enjoyed Ruby's specific examples of the main points. Life experiences."
- Bill Bird, Recreation Supervisor, City of Apple Valley
"Ruby makes me feel good about myself and what I do!"
- Cathy Adumoyorka, Program Coordinator, Warwick Twin Rinks
• International Association of Assembly Managers (IAAM)
"High energy, high power approach to caring for the core of our business - our customer!"
- Eric Backlund, Binghamton University Events Center
"Ruby's program is chock full of practical ideas that can be easily implemented back at
your venue."
- Joan LeMahien, Ford Field/Detroit Lions
"Ruby's information on selecting
employees pointed out mistakes we were making in the hiring process - in an hour and 30 minutes; She may have saved us thousands of
dollars."
- James Offen, President, Valley Decorating Company, Fun Expo IALEI Attendee
"Informative, energetic and useful self enlightening evaluations of my supervisory skills and
need for development. It flowed seamlessly."
- Rick Smiths
"Very insightful, timely and of great value to me in my role as a supervisor."
- Ron Jackson
"Ruby has the perfect mix of education, information, anecdotes & humor to keep us all
interested and entertained while still teaching us proper techniques of customer service."
- Lori Piel, Usher
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"Good solid material. Comments and examples are specific to our industry."
- Jay Stracitota, City of Hopkins
"Ruby and her team delivered!!!"
"I heartily recommend Ruby for your customer service and management training needs"
- Ronald P. Krueger II, Regional Vice President, 2004 Convention Programming Chair
"Ruby was engaging, educational, and inspiring!"
- Pat Grant, President and CEO
• Perelman Quad/VPUL Performing Arts Facility
• PSSI Stadium Corporation, Heinz Field - Home of the Pittsburgh Steelers
"Our results from 2003 were positive and beneficial in enhancing our knowledge as managers. The feedback from our Team Members
was very positive, because you were able to connect with them, made the training fun, informative and made them feel
comfortable."
- Bernie DeLuca, Luxury Suite Manager and Cayce Little, Guest Services
• Ralph Wilson Stadium - Home of the Buffalo Bills
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• Stadium Managers Association (SMA)
"Thank you for participating as keynote speaker in our 2004 Stadium Managers Seminar...
You are truly a speaker who goes above and beyond! We had so many great comments on your
presentation, specifically, 'Ruby is a pro, her material is fitting for guest services,
managers, and front line staff.' "
- Mary Mycka, Meeting Planner, on behalf of the Board of Directors
"Ruby is full of energy. She is an excellent presenter and very knowledgeable. She really knows how to keep her audience involved."
- Darryl K. Baxter, Supervisor, The Miami Heat / Premium Services
"In seven years of these training sessions, this is the first one that kept my attention from start to finish! It was very interesting and I learned a lot."
- Rudy Samples, Guest Services, Miami Heat
"Ruby's program was DYNAMIC! Tailored to meet our company's needs. I especially liked seeing the response of the employees!"
- Paul Pickard, VP/ General Manager
"Ruby's program was high energy and entertaining. I loved how well she related to the attendees."
- Colinne Dowbyhuz, Events Resource Coordinator
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