Please note these video clips were compressed considerably to play quickly on the web.
The quality of the sound and video on the actual DVD’s is much higher.
This clip is from Ruby's module on "Understanding Our
Customers and their Loyalty" where she discusses What
our Customers Want, Why they complain and offers a True
False quiz to help learn about customer loyalty.
This clip is from Ruby's module on Seven Star Service
where she discusses her lessons from working with
Jumeirah Group, The Dubai, United Arab Emirates based
hospitality leader.