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Feature Article:
Wahmbulance Drivers Not Welcome!
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Wahmbulance Drivers      Not Welcome!

I have a confession. I hate complainers. I have zero tolerance for people who choose to look at the negative side of situations.

Numerous times during my birthday cruise through Alaska's Inside Passage, my husband and I packed up our belongings and moved to another table … sometimes in the middle of a meal.

At one table a gentleman asked another couple how their wildlife sight seeing tour had been. The wife went on and on about the overcast weather and the cool air. HELLO … It's the Pacific Northwest. Juneau gets some kind of precipitation 300 days a year. What did she expect for late August in Alaska?

We had been on that same excursion and I was delighted it hadn't rained while we were on the tour boat. My husband and I both marveled at the amazing scenery and wildlife. How could anyone find fault with the beauty provided by Mother Nature?

We had numerous up close sightings of three pods of orca totaling eight black and white killer whales of all sizes. We were up close and personal with two full size bald eagles and one fledgling eagle learning to spread its wings. On three separate occasions we watched a humpback whale breach and then raise their ten foot flukes (tail) into the air before each dive. How could the damp weather take precedence over an opportunity like that?

Some people are never happy. It's almost like their mind is trained to look for things to complain about.

Some passengers hadn't paid attention to charges outlined in their cruise information and were shocked that a 15% service charge was automatically added to any items purchase on the ship.

For what seemed like eternity, one lady went on and on about how she paid $9 for a hot chocolate in a commemorative mug after she ordered it and signed for the room charge.

The beautiful sapphire blue travel mugs with stainless steel accents sold for $8.99 in the gift shop and I thought it was a pretty good deal that they added the hot chocolate for only a penny. It was even delivered to her table so she didn't have to miss any of the view of Glacier Bay. The accommodations on Holland America were impeccable and the service was extraordinary the whole trip.

I truly believe that our perspective is the most important choice we make everyday. Sometimes we have obstacles and challenges but those too are overcome more easily if we choose to look at the positive side.

I have a pet name for complainers ... I call them wahmbulance drivers. They make their "misery list" and can't wait to see you to rattle off each complaint in their inventory. Sometimes we are challenged not to join the "pity party."

In the office, these employees make the workplace toxic. The "negative cancer" spreads and morale dips lower and lower until everyone is unhappy.

In a recent training session I mentioned my feelings about wahmbulance drivers to the group. I asked participants to raise their hand if they had ever worked with one. When the majority raised their hand, I warned them, "Don't point at them … they know who they are!"

Later, I asked the same group to share what they learned during our day together. One participant boldly stood up and announced. "I'm gonna stop being a wahmbulance driver." The crowd clapped and I congratulated her on her confession. I encouraged her coworkers to positively reinforce her progress on her new goal.

I only wish I could have given that same motivational lesson to some of my cruise mates.

I think some people just need reminded that their negativity drives us crazy. We see them coming and we just want to run for cover or look for a pair of ear plugs. Life is just too short to let people like that affect our lives.

I'm sad for those travelers who let their negative mind-set spoil their trip. I loved every minute of it. The rest and relaxation came at a great time before a jammed packed fall speaking schedule. We ate, we slept, we snacked, we gambled a little and both won! My husband, Rich, said we met our movie quota for the year while we were out to sea. We marveled at the beautiful Alaska scenery and the changing water colors … and of course the wildlife. We watched the edge of the glaciers splash into the sea and the icebergs float beside us.

I thoroughly enjoyed quality time with the man of my dreams. I thank him for the Best Birthday present I have ever received! No complaints here!

P.S. Do your friends a favor and send this to anyone who might have a coworker they want to pass it on to. Feel free to reprint this article in your employee newsletter. I just ask that you attribute the article to me and include my contact information in the publication.

Ruby Newell-Legner
Certified Speaking Professional
Phone 303-933-9291
www.RubySpeaks.com