A Note from Ruby Read More Feature Article: How's your professional image? Read More Ruby is getting a nose job Read More Watch a FR.EE Webinar on Ruby's web site. Read More Special speaking rates for Nov. 2006 -Jan. 2007 Read More	October 3, 2006 Volume 3, Issue 7 Sign up for this Newsletter or Read Past Issues
"Helping organizations make exceptional customer service a way of life through consulting, training and keynotes."

I Love my Job! The last few months have been a blaze of travel and training. I finished round 3 of training the Leadership & Event Staff at Dolphin Stadium in preparation for Super Bowl 2007, started training the Guest Relations Staff for the 2010 Olympics and finished the training for Canad Inns Stadium who will host the Grey Cup (Canada's version of the Super Bowl).

In between those engagements I spoke at a few national conferences and trained 1800 Arapahoe County, Colorado employees on Customer Service and created a whole new segment for them on Internal Customer Service. Now it's time to take a few weeks off and have surgery - see Ruby's schedule below. Cheers, Ruby Newell-Legner, CSP P.S. Do you have great Customer Service stories from your organization? Tell Ruby about the experience and how your staff left a 7-star impression. She will be sharing the stories in her session "Seven Star Customer Service: Starting at the Top to Impact the Bottom line" at Athletic Business. Send your anecdotes to Ruby@RubySpeaks.com by Oct. 16, 2006.

To make it worse, Dave usually completed his time sheet over his lunch break so almost every time sheet had at least one "scratch and sniff" on it, sometimes peanut butter and sometimes jelly - occasionally I was lucky enough to get a combination of the two. You can imagine my frustration trying to straighten a pile of 120 time sheets when one of them stuck out crooked because of the sticky substance on it.

In one of my counseling sessions with Dave, I asked if he realized that at least 8 people saw his time sheet every two weeks. Apparently he didn't understand that his paperwork was leaving an indelible "but almost edible" impression with many people in our organization about his professional image.

It's no surprise that Dave barely lasted one summer and wasn't considered for rehire. Yes there were other things that he needed to learn but that one thing was his biggest demise. That leads me to the questions for your today...

What kind of impression does your work leave with your organization?

Is the snapshot of your work a positive professional image or one that could use some sprucing up?

Your reputation is based on the impressions you leave everyday, what you say and don't say, in meetings, in the hall and in simple conversations. Your communication, whether it is in writing or in voice mail, leaves an unforgettable perception with your co-workers.

Remember - it's not your boss who promotes you…everyone you work with will contribute to your success based on the impression they have of you.

What snapshots did you leave today?

© 2006 RubySpeaks, Inc. You are free to reprint or share this article providing you include Ruby's copyright information, leave it unaltered and include Ruby's contact information on the page.

Ruby and IAAPA teamed up for a webinar and you can check it out for fr.ee at your convenience.

Title: 5 Easy Steps to Get Your Employees to Deliver the Best Guest Service Experience Ever

Duration 1-hour (and you can start and stop the recording along the way if you need to)

Just visit either of Ruby's web sites www.RubySpeaks.com or www.GuestRelationsTraining.com and click on the bright yellow star! Enjoy!

Ruby gets a new nose…on the inside!

I won't be attending the National Recreation & Parks Association Congress this year for the first time in 12 years. As a speaker I rely on my voice and a situation has arisen that needs to be addressed right away.

I have been fighting a bad cough since mid-July and just couldn't seem to shake it. After 3 visits to the ENT and lots of steroids…the Doc says that surgery is my only answer. Apparently my turbinates (the areas of your nose that humidifies the air before it goes down your throat) have become inflamed from too much flying…imagine that? My Doctor sees this all the time with flight attendants and pilots. So on Oct. 4, I am having nasal surgery to straighten out my deviated septum and trim my turbinates. Sounds fun, huh? I didn't even know I had turbinates! :-0

I won't be able to fly for two weeks after surgery so that grounds me from NRPA. I do plan to see some of you at the World Waterpark Association Conference in Orlando on Oct. 19th and I will be as good as new for the rest of my conferences this fall.

The full day session for IAAPA is open to anyone who wants to register and is applicable to anyone who hires, trains or supervises employees in the leisure industry. Come enjoy 8 hours of strategies for improving your guest relations program.

Oct. 19, 2006	Presenter, World Waterpark Association 26th Annual Symposium & Trade Show Orlando, FL 2:15 -3:30 pm The Secrets to Keeping Our Customers Happy 3:45 -5:00 pm Stay COOL: Create Ongoing Opportunities to Love Your Job, Your Customers and Your Team
October 27, 2006	Presenter, USA Swimming Colorado Springs, CO
November 1-2, 2006	Presenter, California Aquatics Management School Lake Arrowhead, CA Nov. 1: 5:00 - 6:00 pm Reflections in the Rear View Mirror Nov. 2: 9:00 - 10:00 am Leadership Strategies: Things You Must Know to Survive
November 6, 2006	Trainer, Illinois Parks and Recreation Association Professional Development School Illinois 8:30 am - Noon Understanding Your Learning Style 1:30 - 3:30 pm Recognizing How we "Influence" as Leaders
Nov. 13, 2006	Presenter, International Association of Amusement Parks and Attractions Expo 2006 Atlanta, GA 8:30 am - 4:30 pm Human Resource Management & Guest Relations for the Attractions Industry
Nov. 14-17, 2006	Presenter - Athletic Business Conference Mandalay Bay Convention Center, Las Vegas, NV Nov. 14: 1:00 pm - 5:00 pm Leadership Strategies: Things You Must Know to Survive Nov. 15: 10:15 - 11:45 am Seven Star Customer Service: Starting at the Top to Impact the Bottom line Nov. 15: 12:45 - 2:15 pm How to Develop an Effective Training Program Nov. 16: 10:15 - 11:45 am Networking strategies - Building Profitable Relationships

To celebrate a great 2006, Ruby is offering a special end of year speaking fee for a limited time only!

Book Ruby for Nov. 2006 for 50% off her normal rates
Book Ruby for Dec. 2006 for 40% off her normal rates
Book Ruby for Jan. 2007 for 30% off her normal rates.

This is a great time of year for staff development! Start the new year on a new note! Contact us today before her calendar fills up!

info@rubyspeaks.com or 303-933-9291

Recognized as a leading provider of staff development programs for the Leisure Industry, Ruby Newell-Legner has designed and presented more than 1500 programs in nine countries.

Ruby offers customized learning programs, targeted to supervisors and front line staff. As an award-winning, international speaker, Ruby works with organizations to build better relationships: from front-line employees to customers, from co-worker to co-worker, and from supervisors to the employees they supervise. She helps participants refine skills that make relationships work.

Whether you are building a new team, or looking to rejuvenate your existing staff ... Ruby can help. To check Ruby's availability, call today at 303-933-9291 or send us an e-mail Info@RubySpeaks.com

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