A Note from Ruby Read More Special Pricing for July 2007 Read More Webinars with Ruby Read More Feature Article: "Enhance your Approachability to Improve your First Impressions" Read More Ruby Recommends Sit Happens Read More Ruby's Schedule Read More	July 10, 2007 Volume 4, Issue 4 Sign up for this Newsletter or Read Past Issues
"Helping organizations make exceptional customer service a way of life through consulting, training and keynotes."

I love my job - I get to travel to the most wonderful places. In June I traveled back to Dubai - one of my favorite cities. This was my third trip to United Arab Emirates and this visit was centered around The Global Summit for the International Federation for Professional Speakers. I was invited to give a 20 minute showcase for meeting planners around the world and still have goose bumps about the great audience. They were awesome.

During my trip I was able to hook up with my good buddies at Wild Wadi Water Park and visit my favorite hotel Burj Al Arab - nothing like dinner at a 7-star hotel! This week I head back to Vancouver, British Columbia, Canada for my second year of training with BC Place, host of the 2010 Olympics. Where will I be the rest of July? Well that is up to you as I have 2 weeks wide open so give us a call and take advantage of my July 2007 Special below. In August, I get to present a workshop in Kansas City, MO and anyone is welcome to attend so come check out my new Leadership Strategies Program. Here's the scoop! Session open to the public: hosted by The Pavilion at Arrowhead Stadium Register for Ruby's session Leadership Strategies: Things you Must Know to Survive, Kansas City, MO Your fan,

Call our offices today to take advantage of Ruby's Special for July 2007. On a first come first serve basis, take $1000 off her regular rates throughout the rest of the month. Call 303-933-9291 or email Michele@Rubyspeaks.com

Webinars by Ruby: How to Create an Awesome Orientation Training Program

F.R.E.E. Webinar with Ruby

In preparation for my next round of training sessions for the 2010 Olympics, I created a great list for teaching employees how to be approachable. It is so long I divided it into two segments. Here is the first one...

By focusing on approachability, you can look more confident and ready to help. It also sets a guest at ease knowing that you are there to help even if they don't need you right now.

Do you look really interested and ready to engage?

Do you appear that you want to help and that you are there to assist them? Position yourself where the guests can see how helpful you want to be.

Does it look like you like your job?

Does your appearance exude confidence? Just by looking at you will guests feel like you will know the answer to whatever question they might have.

Here are some ways to improve your approachability:

1. Smile longer than is comfortable. It is your best non-verbal signal that you are friendly. Make it a warm, inviting smile. Look like you are having a good time.
2. Display open body language. Your posture shows your level of confidence. Folded arms act as a barrier between you and the world. If the only reason you're crossing your arms is because you are cold - that is exactly how the fans will feel about you.
3. Check the alignment of your body. If you are standing with most of the weight on one foot it looks like you are tired or bored. Stand firmly on both feet. Align your shoulders with the person you are talking to show you are focused on them.
4. Abide by the 10-5 rule. If you are being approached by a guest, and you are talking with a co-worker, stop your conversation before the guest gets within 10 feet of you and smile at the guest. Greet the guest by the time they get within 5 feet.
5. Eliminate uneasy, self-comfort gestures. Nervousness manifests itself in body language in many ways. Foot tapping, playing with a pen or pencil, fiddling with the change in your pockets gives the impression you are impatient or bored.
6. Offer a pleasant facial expression to look at. Eliminate rolling your eyes no matter how silly the request may be. Be aware that Freud says that touching your face shows dishonesty - it happens when you are uncomfortable - a lot of people do it when they get self conscience.
7. Make sure people can see your mouth as you speak. Face the person you are talking to and don't let anything come between your mouth and their eyes. People want to "see" what you are saying.
8. Connect with your eyes without staring. Avoid looking off into space or at the ground. It sends the message that you aren't paying attention.

Sit Happens Rich and Kona (our new chocolate lab puppy) love their new dog training classes although Kona thinks it should be called People Training. Check it out at www.SitHappens.com.

July 8-10, 2007	Trainer – General Electric Information Management Leadership Program Danbury, CT
July 13-14, 2007	Trainer, BC Place Stadium annual full time and event staff trainingVancouver, British Columbia
July 17, 2007	F.r.e.e. Webinar at 10am MDT, Noon EDT, 11am CDT, 9am PDT. - How to Create an Awesome Orientation Training Program for Staff and Volunteers https://www.gotomeeting.com/register/250365848
August 2 - 4, 2007	Guest Relations Staff Training, Arrowhead StadiumKansas City, MO
August 3, 2007	Session open to the public: hosted by The Pavilion at Arrowhead Stadium Register for Ruby's training session - Leadership Strategies: Things you Must Know to SurviveKansas City, MO

Recognized as a leading provider of staff development programs for the Leisure Industry, Ruby Newell-Legner has designed and presented more than 1600 programs in nine countries.

Ruby offers customized learning programs, targeted to supervisors and front line staff. As an award-winning, international speaker, Ruby works with organizations to build better relationships: from front-line employees to customers, from co-worker to co-worker, and from supervisors to the employees they supervise. She helps participants refine skills that make relationships work.

Whether you are building a new team, or looking to rejuvenate your existing staff ... Ruby can help. To check Ruby's availability, call today at 303-933-9291 or send us e-mail Info@RubySpeaks.com

If you no longer wish to receive communication from us: Cancel

To update your contact information: Change

Copyright © 2003-2007 Ruby Newell-Legner, CSP All rights reserved.