A Note from Ruby Read More Special Offer: Great Rate for Oh-Eight! Read More Feature Article: "Do your "Out of Order" signs say positive things about your organization?" Read More Ruby Recommends Happy Holidays and Happy New Year! Read More Ruby's Schedule Read More	December 18, 2007 Volume 4, Issue 6 Sign up for this Newsletter or Read Past Issues
"Helping organizations make exceptional customer service a way of life through consulting, training and keynotes."

Ruby teams up with Stephen Covey We recently reached another milestone at RubySpeaks, Inc. My second book, Blueprint for Success, co authored with Stephen Covey and Ken Blanchard is off to the printer and will be available mid-January. I am so honored to be on the cover with two great giants. Stephen Covey has been a mentor of mine for years and Ken Blanchard is a well respected guru in the Customer Service realm. Read the full press release here. To share my excitement for the publication which is to be published mid-January 2008, we are offering a special pre-publication price to all my subscribers. Click here to get $5 off by ordering now. Pick up copies for your whole team!
Special Offer Be the first to get your copy of Ruby's new book when it arrives from the printer in mid-January. Order today and get the pre-publication price of $14.95. Get your special price here.
Your fan,

	Early-Bird Discounts Available! Book Ruby now for next year and enjoy some early-bird savings on the rate. Great Rate for 2008 available now! Contact Michele Geissler at michele@rubyspeaks.com or call 303-933-9291 today.

Last week at Denver International Airport I noticed a number of departure monitors with signs that said "Please Pardon Our Dust". The displays were all blank and it appeared as if they were replacing the units. I thought how sad they missed an opportunity to celebrate the upgrade by posting a sign that said "Watch for our new improved departure monitors to be installed soon." Moments later I saw another sign posted in the women's restroom that said, "Closed for Repairs. We apologize for any inconvenience." If it's broken, I really don’t want to use it. How about a positive alternative that says, "For your convenience, please choose a stall that is working. This one will be repaired soon."

Kudos to the British Interactive Group for posting this sign while they were repairing one of their exhibits in the UK, "This exhibit has been so popular that it needs some attention. Please come back to see it in full action soon."

If you are repairing or upgrading something based on a suggestion from a customer, let them know you are listening by saying, "Based on your recommendations, we are making the following improvements. Thanks for the suggestions. Keep 'em Coming."

During a national holiday closure, do you post signs apologizing for being closed or take a moment to acknowledge your dedicated staff by saying, "Our facility will be closed July 4th. Please join our hard working employees who will be celebrating the holiday with their families."

Before and after a two week maintenance shutdown of the recreation center I used to manage, we posted all the scheduled projects so patrons knew what was planned and accomplished. It helped the public be more supportive of the closure when they could see their tax dollars at work.

Are your signs apologetic or do they leave the reader with a positive impression?

© 2007 RubySpeaks, Inc. You are free to reprint or share this article providing you include Ruby's copyright information, leave it unaltered and include Ruby's contact information on the page.

Happy Holidays Rich, The Man of My Dreams, and I are off to Mexico for some fun in the sun over the holidays. I hope you get some well-deserved Rest and Relaxation before we start the New Year. Here’s to a great 2008!

Dec. 19, 2007	Trainer, Supervisory Skills for Success, Sky Ridge Medical Center Lone Tree, CO
Jan. 04, 2008	Trainer, Eastern Rio Blanco Metropolitan Recreation & Park District, Meeker Recreation Center at Paintbrush Park Grand Opening Meeker, CO
Jan. 07, 2008	Trainer, City of Fruita, Colorado Fruita, CO
Jan. 9 - 10, 2008	Leadership Strategies for Success, a Workshop hosted by New York State Recreation and Park Society Event open to the public Download Registration Form Here (pdf) Westchester (1/9/08) Long Island (1/10/08)
Jan. 13 - 15, 2008	Trainer – General Electric Information Management Leadership Program Danbury, CT
Jan. 20, 2008	Trainer, Qwest Center Omaha, NE
Feb. 28, 2008	Keynote and Breakout Presenter, 2008 Recreation Connections Manitoba Annual Provincial Conference Winnipeg, Manitoba, Canada
Feb. 29, 2008	Presenter, California Park & Recreation Society Annual Conference Long Beach, CA

Recognized as a leading provider of staff development programs for the Leisure Industry, Ruby Newell-Legner has designed and presented more than 1700 programs in nine countries.

Ruby offers customized learning programs, targeted to supervisors and front line staff. As an award-winning, international speaker, Ruby works with organizations to build better relationships: from front-line employees to customers, from co-worker to co-worker, and from supervisors to the employees they supervise. She helps participants refine skills that make relationships work.

Whether you are building a new team, or looking to rejuvenate your existing staff ... Ruby can help. To check Ruby's availability, call today at 303-933-9291 or send us e-mail Info@RubySpeaks.com

If you no longer wish to receive communication from us: Cancel

To update your contact information: Change

Copyright © 2003-2007 Ruby Newell-Legner, CSP All rights reserved.