A Note from Ruby Read More Special Offer: Receive a F.R.E.E. Customer Service Training DVD Read More Feature Article: "HOLIDAY or HOLIdaze TIME" By Jill Bartholomew Read More Special Offer: Upcoming Webinars Read More Ruby's Schedule Read More	December 02, 2008 Volume 5, Issue 6 Sign up for this Newsletter or Read Past Issues
"Helping organizations make exceptional customer service a way of life through consulting, training and keynotes."

Ruby Newell-Legner, CSP

Receive A Bonus that keeps on Giving Confirm any training dates for 2009 by December 15, 2008 and get a F.R.E.E. Customer Service DVD with your booking. Have Ruby provide a live training session for your staff in 2009 and then you can have her with you every day from that point on! You can keep her in a drawer…keep her in a cabinet…wherever you want and bring her out for new hires or periodic refreshers for your staff. That’s right; this special deal offers a live training program and the perfect tool to keep everyone in line with their customer service skills. This is a $1997.00 value! Send your request for dates to Michele@RubySpeaks.com.

When the holidays arrive, we sometimes find ourselves in a rush to do too much. There are parties to attend, shopping to do, cookies to bake, rooms to decorate, services to attend, and sometimes we forget to do the right thing.

Here is a list of tips to help you breeze through the holidays with style.

• RSVP to parties within a day or two of receiving an invitation.
• Bring a gift to the host/hostess, a poinsettia plant, box of candy or bottle of wine with a thank you note attached.
• Send out your holiday cards early.
• Mail packages by the first week of December if shipping to a US address.
• If you are writing a holiday letter, keep it to one page.
• Know when to stop drinking the spiked eggnog, so that you don't embarrass yourself or your host/hostess and you can still get home safely.
• Remember, how you handle yourself at the office party will be remembered by your boss and co-workers.
• Spend time talking with a variety of people, the host/hostess can't spend all their time with you.
• Attach gift receipts to all of your gifts.
• Don't overstay your welcome, when a party ends its time for everyone to go home.
• Do something for others this holiday. This may be your best gift.

Here is something everyone can do: Send a card to a hero, you can send your own card or download a card to send from this website, www.redcross.org/holidaymail. The American Red Cross is sponsoring a national "Holiday Mail for Heroes" campaign to receive and distribute holiday cards to service members and veterans and their families both in the United States and abroad.

The goal is to collect and distribute 1 million pieces of holiday mail. So let's help them out and say thanks to our service men and women.

"As we enter this holiday season-a time to celebrate with family and friends-it's important to remember the thousands of men and women who serve our nation in harm's way and those who are recovering in military and veterans' hospitals," said Army Col. Norvell V. Coots, commander, Walter Reed Health Care System. "The Holiday Mail for Heroes program is a wonderful outreach effort and a great way to acknowledge the sacrifices of our men and women in uniform."

Holiday cards should be mailed to:
Holiday Mail for Heroes
P.O. Box 5456
Capitol Heights , MD. 20791-5456


All cards must be postmarked no later than Dec. 10.

In our busy lives, we all like to be remembered and thanked and yet giving to others can bring the most joy. Have a wonderful holiday season!

© 2008 RubySpeaks, Inc. You are free to reprint or share this article providing you include Ruby's copyright information, leave it unaltered and include Ruby's contact information on the page.

Dec. 02, 2008	Trainer, HQ AF Services Agency, Family Member Programs Division San Antonio, TX
Dec. 3-6, 2008	Presenter, Athletic Business Conference & Expo San Antonio, TX
Dec. 09, 2008	Webinar - Time Tactics to Make You More Successful 1:00 pm Eastern / 10:00 am Pacific. Register here
Dec. 10, 2008	Trainer – Town of Parker Parker, CO
Dec. 15-18, 2008	Trainer – Orlando Magic Customer Relationship Management Program Orlando, FL
Jan. 06, 2009	Webinar - How to Attract and Select Great Employees 1:00 pm Eastern / 10:00 am Pacific. Register here
Jan. 11-13, 2009	Trainer – General Electric Information Management Leadership Program Danbury, CT
Jan. 20, 2009	Trainer - City of San Ramon San Ramon, CA
Jan. 21, 2009	Trainer, San Jose State Event Center Arena San Jose, CA
Jan. 26, 2009	Presenter, National Sports Forum, The Renaissance Glendale Hotel Glendale, AZ

Recognized as a leading provider of staff development programs for the Leisure Industry, Ruby Newell-Legner has designed and presented more than 1800 programs in nine countries.

Ruby offers customized learning programs, targeted to supervisors and front line staff. As an award-winning, international speaker, Ruby works with organizations to build better relationships: from front-line employees to customers, from co-worker to co-worker, and from supervisors to the employees they supervise. She helps participants refine skills that make relationships work.

Whether you are building a new team, or looking to rejuvenate your existing staff ... Ruby can help. To check Ruby's availability, call today at 303-933-9291 or send us e-mail Info@RubySpeaks.com

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