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A Note from Ruby
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Special Offer:
"BYOT: Build Your Own Training Package"
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Feature Article:
"Will 2010 Be a SMART year for you?"
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Ruby Recommends
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December 15, 2009
Volume 6, Issue 7

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"Helping organizations make exceptional customer service a way of life through consulting, training and keynotes."


I just survived 3 coasts in one week! It was awesome to see my old buds at the Athletic Business Conference in Orlando, meet some new friends at the IFX Franchise Meeting in San Diego and I just finished my last presentation for the year with the Massachusetts Convention Center Authority at the Boston Convention Center.

Now it is time to work on me. My last leg of this trip will be to Gainesville, FL for a session with my totally awesome speaking coach, Lou Heckler. I have been invited to present on the "Main Stage" at the National Speakers Association Annual Convention in Orlando in July and Lou and I will be planning that 20 minute speech with great attention to detail....imagine speaking to 4000 professional speakers!

I can't wait to spend the last two weeks of December at home with the Man of my Dreams and Kona the super lab. January 1 we will do our traditional goal setting session together! Read more about that below!

Wishing you a festive Holiday Season and a Fabulous New Year!

Your fan,


Ruby Newell-Legner, CSP



"BYOT"

"Build Your Own Training Package" - First time ever offered by RubySpeaks!




1. Schedule a training session presented by Ruby for anytime between now and February 28, 2010 and get 35% off Ruby's standard rates. Contract must be signed and returned to our office by December 31, 2009.


Bonus to Reinforce Training...
Pick 1 of the 2 Bonuses Below to Provide Incredible Post-Session Reinforcement For Greater Customer Service


2. 50% discount on Ruby's Customer Service DVD Training System "Secrets to Keeping Your Customers Happy!" (savings valued at $1000)
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3. 1 hour follow up phone consultation with Ruby (valued at $500)




As An Added Bonus:
4. Receive 5 copies of "Blueprint for Success" for your leadership team -- Ruby's latest book co-authored with Stephen R. Covey and Ken Blanchard. (up to 5 copies worth $19.95 each)
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To Build Your Own Training Package contact Kaye at 208-376-0433 or Kaye@RubySpeaks.com.








"Will 2010 Be a SMART year for you?"

By Ruby Newell-Legner

When I decided to quit my full time job in 1996 and become self employed as a professional speaker, I knew I needed the support of my loving husband, Rich. From the day I came home from work and announced, "Honey, I want to quit my job and become a speaker," I knew we had to have a plan for the transition.

The year before I quit, we started a tradition that on New Year’s Day, we would sit down together and have a goal setting session - just Rich and I. That ritual for our family has been a strong component of our happy marriage.
Here’s how it works:

At first he was more interested in Football on New Year’s Day but I thought ahead and checked the schedule to plan our meeting in between games. I then took the remote and we had our first short meeting. I had a list of goals and he agreed they were a good start.

The next year, he brought some goals to the table and now we plan all year what goals we are going to "Plan for" on that special day.

On January 1st, 1999 we wrote down 66 goals and by the end of the year we had accomplished all but nine because of our focus and persistence.

Use these guidelines for setting YOUR goals:

  • They must be written in first person without the word 'try'.
  • They must be imaginable to the person making them.
  • They must be exciting and worth working for.

Each goal meets the SMART criteria:

Specific - Define precisely the objective or outcome you want.
Measurable - Define objectively how you will know when you've attained it.
Action-oriented - Use action verbs to describe the steps required.
Realistic - Confirm your belief that the goal is indeed possible.
Timely - Set a deadline for reaching your goal. What is your ETA?


And one last tip - use "Goals" instead of "New Year’s Resolutions". Here’s what the stats say about New Years Resolutions:

Only 63% of people are keeping their resolutions after two months.
67% of people make three or more resolutions.

Top four resolutions:
Increase exercise
Be more conscientious about work or school
Develop better eating habits
Stop smoking, drinking, or using drugs (including caffeine)


It shows your commitment level when you share your goals with someone so please let me know how you have put this tradition to work for you. I look forward to hearing your goals and your progress towards achieving them.

Want to read a success story? Follow this link:
http://www.rubyspeaks.com/articles/goal_setting.asp

Enjoy the Holiday Season! Wishing you a Dynamic 2010!

© 2009 RubySpeaks, Inc. You are free to reprint or share this article providing you include Ruby's copyright information, leave it unaltered and include Ruby's contact information on the page.




2010 Staff Development

Plan your staff development early and often for 2010! Check out our training resources at http://www.rubyspeaks.com/products/products.asp or contact Kaye at 208-376-0433 or Kaye@RubySpeaks.com to discuss Ruby partnering with you in taking your organization to the next level.




Jan. 30, 2010

Presenter-United States Swim School Association, USSSA Champions Club Cruise "Cycle of Service"
Royal Carribean Navigator of the Seas



Recognized as a leading provider of staff development programs for the Leisure Industry, Ruby Newell-Legner has designed and presented more than 1800 programs in nine countries.

Ruby offers customized learning programs, targeted to supervisors and front line staff. As an award-winning, international speaker, Ruby works with organizations to build better relationships: from front-line employees to customers, from co-worker to co-worker, and from supervisors to the employees they supervise. She helps participants refine skills that make relationships work.

Whether you are building a new team, or looking to rejuvenate your existing staff ... Ruby can help. To check Ruby's availability, call today at 303-933-9291 or send an e-mail to Info@RubySpeaks.com


RubySpeaks, Inc.
Phone 1-303-933-9291
Fax 1-303-904-2966
9148 W. Vandeventor Dr.
Littleton, CO 80128 USA
email: Info@RubySpeaks.com
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