 www.rubyspeaks.cominfo@rubyspeaks.com
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A Note from Ruby
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Special Offer:
F.R.E.E. webinar
"Powerful Presentation Skills"
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Feature Article:
"Speak in Public or
Have a Root Canal"
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Ruby Recommends
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Fan Mail from Another
Satisfied Client
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Ruby's Schedule
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"Helping
organizations make exceptional customer service a way of life
through consulting, training and keynotes."
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Happy New Year! I hope 2010 has started with renewed energy and excitement for you!
After 22 flights in 6 weeks at the end of 2009, I am delighted to be stationary for a few weeks.
After receiving so many requests from people to coach them on their presentation skills, I decided this would be the perfect time!
Please help me spread the word about this F.R.E.E. webinar! We already have over 100 attendees signed up!
I hope to see you online!
Your fan,
Ruby Newell-Legner, CSP
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Kick off 2010
with a
F.R.E.E. Webinar
from Ruby
"Powerful Presentation Skills: How to be more effective as a speaker and shine in front of any group - large or small"
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*****************************************************************
Thursday January 28, 2010 1pm EST / Noon CST / 11am MST / 10am PST
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+ + + + + R e g i s t e r H e r e + + + +
https://www2.gotomeeting.com/register/129065154
How often have you admired and envied those who make presentations with ease and confidence?
Do you wish you had the talent to motivate, persuade, and hold the attention of a group?
What if you could learn principles, methods and strategies that will save you time and embarrassment and shave years off how long it takes to perfect your speaking skills?
And what if you could get all of this in the comfort of your own office?
Well now you can! Invite your colleagues to join you around any computer screen and Ruby will share her speaking expertise in this jam-packed program.
- In this complimentary webinar, you will learn:
- * A simple blueprint for planning any presentation
- * Formulas for short impromptu speeches and leadership updates
- * Methods for avoiding pre-presentation nervousness and anxiety
- * How one simple rule will keep you from boring your audience
- * How to handle difficult questions AND gain credibility in the process
Join us now by following this link or copy the address into your browser
https://www2.gotomeeting.com/register/129065154
Whether speaking to an audience of top-level executives or an informal meeting of co-workers,
you'll learn how to shine in this one-hour F.R.E.E. webinar.
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"
Speak in Public or Have a Root Canal
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By Ruby Newell-Legner
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Dry mouth, queasy stomach, loss of breath, shaking hands...all are symptoms of an anxiety reported to be stronger than the fear of dying - speaking in front of a group. Jerry Seinfeld once said that at a funeral, most people would rather be in the casket than giving the eulogy.
No one wants to look foolish or inept and as the group turns their gaze your way you can feel the nervousness take over your body and suddenly you have trouble remembering your own name.
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Has this ever happened to you? It used to happen to me before every speech
but I now know the secrets to successful speaking. But it took quite a while to overcome all these symptoms and take control of the impression I was about to leave with the audience.
After presenting 1900 programs I am often asked if I still get nervous. My reply? Of course, but I have learned to control it by doing the following things:
- Instead of concentrating on delivering a speech - pretend you are having a conversation with one person. If it helps, imagine just telling your best friend what you came to tell the audience.
- Dress professionally. Choose your attire based on being dressed just a little better than the audience is dressed. If you overdress you lose rapport with the audience. Dress for the job you want, not the job you have.
- Use confident posture and mannerisms. Stand tall and use your hands for gestures - not so big that they take away from your message, but use them to complement your delivery. Watch the newscasters; they keep their hands out of their pockets.
- Be yourself. Congruency is the hallmark of a great speaker. Do you see the same kind of behavior on the platform as you do in "off stage" life? A speaker can't preach wisdom they aren't living themselves.
- Use a formula for your talk. Focus on 3-5 points and then enhance those points with stories, statistics and examples. Or use the "Past, Present, Future" Approach to identify where you have been, where you are and where you are going with a specific plan.
- Open it up for questions 3/4 through your talk so you can control the ending of your program. Don't save Q & A until the end. There is nothing worse than having some naysayer offer his two cents and that is what the audience goes home remembering.
- The most important 60 seconds of your presentation is the first 30 seconds and the last 30 seconds. Memorize those lines and practice them so you can say them even when you are the most nervous. Own the stage before you start and then end with the point you want them to remember most.
- Remember -- Air is your friend. It took me two years to learn how to breathe while I was on stage. You need air to process thoughts effectively so take it in and let it help you think better. It's ok to pause if you need a breath. The audience wants to hear your message so make sure you have enough air so they can hear you.
- Use stories to illustrate your points. Don't use inappropriate humor. I have seen many speakers fall on their face by starting with a joke that was not politically correct. You want your audience to respect you as an expert from the start.
- Be prepared. Don't wing it. The amount of time and effort you invest in preparing your presentation will do two things:
a. Give you the experience to hone in on exactly what you want to say
and give you plenty of time to practice saying it.
b. Help you gain the confidence to present a polished presentation.
The confidence to speak in front of a group is the greatest impediment to an individual's professional growth. Is your fear of speaking in front of a group holding you back from your next promotion or job opportunity?
© 2010 RubySpeaks, Inc. You are free to reprint or share this article providing you include Ruby's copyright information, leave it unaltered and include Ruby's contact information on the page.
More of My Articles
Products
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Spending Thursday, January 28, 2010 with her by attending her webinar!
"Powerful Presentation Skills: How to be more effective as a speaker and shine in front of any
group - large or small"
Even if that date conflicts with your schedule, register and watch the archived recording at your convenience.
**************************************
Thursday January 28, 2010
1pm EST / Noon CST / 11am MST / 10am PST
**************************************
+ + + + + R e g i s t e r H e r e + + + +
https://www2.gotomeeting.com/register/129065154
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"We were so honored to have you speak at our KOA Convention in Houston, TX.
Your keynote presentation, 'Explore the Hidden Treasures in Seven Star Guest Service'
was attended by over 500 people and you made them feel like you were speaking to each one personally.
Your humor and warmth quickly engaged the group.
Your wisdom and insight on guest service were both simple and profound.
Your workshops were hands-on and nobody left the room without several important takeaways.
Ruby, you went above and beyond anything I could have expected in your preparation for our event.
You did your homework, interviewing our franchisees, incorporating the KOA lingo into your presentation
and really studying our annual reports, The Kamper Satisfaction Survey and other important industry news.
You became one of 'us'.
Every one of your contacts with our staff and franchisees were captivating, engaging and enthusiastic.
You don't just talk about customer service - you have a heart for customer service.
Our franchisees walked away from your presentations with a better understanding of
how they can improve their operations by implementing simple, yet powerful, customer service skills.
Our staff walked away in awe of a professional that knows her stuff -
and in the process became lifelong fans of Ruby. Thank you, Ruby, for Making it
G R E A T!"
Lori Regele, Asst. VP Franchisee Services
Kampgrounds of America, Inc.
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Jan. 28, 2010
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Powerful Presentation Skills Webinar
Online Webinar - Register Here
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Jan. 29 - Feb. 04, 2010
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Cycles of ServiceTM Workshop onboard a Caribbean Cruise with the United States Swim School Association
Royal Carribean Navigator of the Seas
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Feb. 7-10, 2010
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attending Stadium Managers Association Seminar, Renaissance Orlando SeaWorld
Orlando, FL
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Feb. 11-13, 2010
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attending 2010 Olympics
Vancouver, Canada
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Feb. 25, 2010
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Tentative date for Cycles of ServiceTM Workshop, Peterson Air Force Base
Colorado Springs, CO
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Feb. 26, 2010
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Presenter, CampExperienceTM Power, Purpose & Profit. Workshop
Cielo at Castle Pines, Castle Rock, CO
Register Here
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Recognized as a leading provider of staff development
programs for the Leisure Industry, Ruby Newell-Legner has designed and
presented more than 1900 programs in nine countries.
Ruby offers customized learning programs, targeted to
supervisors and front line staff. As an award-winning, international
speaker, Ruby works with organizations to build better relationships:
from front-line employees to customers, from co-worker to co-worker,
and from supervisors to the employees they supervise. She helps
participants refine skills that make relationships work.
Whether you are building a new team, or looking to rejuvenate
your existing staff ... Ruby can help. To check Ruby's availability,
call today at 303-933-9291 or send an e-mail to Info@RubySpeaks.com
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