GREAT CUSTOMER SERVICE FOR LEISURE PROFESSIONALS!
by Ruby Newell-Legner, CSP
Info@RubySpeaks.com
http://www.RubySpeaks.com

"You become successful by helping others become successful."
Ruby Newell-Legner, CSP

IN THIS ISSUE
1. The Power of Willing Participants
2. A Special Discount for You!
3. Ruby is Addicted!
4. Teleseminars are almost here!
5. On the Road with Ruby

1. The Power of Willing Participants

The following story is an excerpt from our new Digital Training
Manual: How to Develop an Effective Employee Training Program.
This 45 page ebook is available to you now for immediate
download. See below for your Special Discount!

I once did training in a city far from Colorado. Thirty seconds
prior to class, six people walked in looking like prisoners on a
chain gang - Only no chains, just a mean supervisor. The
supervisor introduced me. 'You guys are so terrible at customer
service we had to fly this lady in especially to try and help
you. So sit down and learn something - if you can!'
Needless to say, they learned nothing that day. In fact, many of
them didn’t even sit down but remained standing all four hours,
hands crossed over their chests, giving me angry looks. That was
pleasant- NOT!

You can’t force adults to learn something they don’t want to
learn! So one of the most important components to a successful
training program:

Make sure the people want to participate.

I gave the exact same training program at another institution
only a few days later. But the supervisor there was completely
different. Everyone arrived excited to have the training.
During the training, the supervisor would interrupt when I was
covering specific areas to point out employees who were
particularly skilled in that area. It made them feel wonderful
to be noticed in front of the group. During breaks, he would ask
people if the training was working for them, and make sure their
concerns were being addressed in the seminar. Before long,
everyone was participating and offering their ideas and
suggestions - they all had fun, they learned a ton, and I walked
away with a number of great suggestions and stories. All because
it was set up as an opportunity and not as punishment.
The success of the training is often in how you set it up. Are
the employees excited about training, or is it just an
interruption of their busy schedule?

2. A Special Discount for You!

Create Training Programs for your Employees that GET RESULTS!

How to Develop an Effective Employee Training Program - A Digital
Training Manual

This is a must have for any manager! Using her 20 years
experience as a professional Trainer, Ruby has put together a
Digital training Manual to help you develop training programs in
your organization that GET RESULTS! This is a 45 page Ebook in
PDF format that can be printed or read directly from your
computer. Easy to follow instructions will be included when the
book is purchased.

This Ebook normally sells for $17. As a recipient of this email,
you have the opportunity to purchase the Digital Training Manual
for $13.60 - a 20% Discount!

Don’t miss this great opportunity to create Powerful Training
Programs in your own organization that WORK!
To purchase 'How to Develop an Effective Training Program-
Digital Training Manual' and receive your discount, follow this
link: http://www.kickstartcart.com/app/adtrack.asp?AdID=66674
(you may need to cut and paste it into your browser)

3. Ruby is Addicted!

Ok - I have to admit it...I’m addicted!

Over the Holiday season I found myself at home with more time
than usual on my hands. That means I was still working in my
office but I had enough extra brain to actually have the TV on
while I worked!

Over the last month, I have probably watched 30 episodes of
'Trading Spaces'. For those of you who don’t know, the general
format is two sets of friends (usually couples) give the keys to
their house to their friends and spend a weekend redecorating a
pre-determined room. The results are wild and most often both
parties are happy with the results.

I couldn’t help but think - what if we did that with our jobs!

Here, you take mine and I’ll take yours!

What would I hope someone else would do with my business and what
would they dream about me doing to theirs?

Why don’t you spend some time and think about what you would like
changed with your current surroundings.

Would you like to come to work everyday excited to be there?
What would that take?

What would you like to focus more time on?

Who would you like to work with?

Have you created that environment? Why not?

4. Teleseminars are almost here!

We've been talking about them for months - and now they're almost
here! This is your chance to learn from Ruby with out having
to leave your desk (or arm chair!)
Be watching for an email coming out very soon with a very special
offer - one you wont be able to refuse!!

5. On the Road with Ruby

Here’s where Ruby’s going in the next month:

Mar. 8, 2004 Keynote Presenter - Annual Navy Personnel Command
Youth Program Training San Diego, CA

Mar. 13, 2004 Presenter - California & Pacific SW Recreation &
Park Training Conference Anaheim, CA

Mar. 21-22, 2004 Keynote Presenter - New England Training
Institute & Exposition Portland, ME

Apr. 6, 2004 Keynote Presenter - Iowa Park & Recreation
Association Annual Conference Des Moines, IA

Apr. 19-20, 2004 Keynote Presenter - Wyoming Governor's
Hospitality & Tourism Conference Casper, WY

Visit this link to see Ruby’s entire schedule:
http://www.rubyspeaks.com/schedule.asp

To subscribe to Great Customer Service for Leisure Professionals
visit http://www.rubyspeaks.com/ezinesubscribe.asp

For Back Issues visit:
http://www.rubyspeaks.com/ezinepastissues.asp

==============================================
RubySpeaks, Inc.
9148 W. Vandeventor Dr.
Littleton, CO 80128
(303) 933-9291, fax (303) 904-2966
mailto: Info@RubySpeaks.com
http://www.RubySpeaks.com