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GREAT CUSTOMER SERVICE FOR LEISURE PROFESSIONALS!
by Ruby Newell-Legner, CSP
Info@RubySpeaks.com
http://www.RubySpeaks.com
"You become successful by helping others become successful."
Ruby Newell-Legner, CSP
Please pass this along to others who may appreciate it!
Customer Service Week is October 4-10!!!
IN THIS ISSUE
1. The Secrets to Keeping Your Customers Happy!
2. Spruce Up your Listening Skills!
3. On the Road with Ruby
1. The Secrets to Keeping Your Customers Happy!
In celebration of Customer Service Week October 4-10,
You're invited to join Ruby on Tuesday October 5, 2004
at 3:00 pm Eastern Time for a One-Hour Live Teleseminar:
'The Secrets to Keeping Your Customers Happy!'
In this Teleseminar you will learn:
How To Turn Customers into Repeat Guests and Walking Advertisements for Your Organization.
Developing Trust and Rapport by Using Basic Communication Skills
Impressing Customers, Enhancing Your Image, and Developing a Proactive Mentality towards Serving Every Customer
For more details visit: www.RubySpeaks.com/products/teleseminar.html
Note: Sign up early because we have a limited number of spaces on the phone lines and this message is going out to over 2800 people.
We're looking forward to meeting you on the phone!
p.s. Feel free to share this with any of your friends, fellow professionals and family that could use this information. Please send it to those you care about and want to see develop.
2. Spruce Up your Listening Skills!
In celebration of Customer Service Week October 4-10, Spruce up your listening skills
Good customer service starts with listening. Every customer wants to feel heard in everything they have to share. If we listen, they can tell us how to meet their needs and avoid their complaints.
Apply this strategy to improve internal customer service in your organization too. Successful leaders know that one of the most important secrets to success is to listen more than talk!
Your customers will love you for it and your staff will too!
For more listening tips from Ruby visit www.RubySpeaks.com/articles/listening.asp
3. On the Road with Ruby
Here’s where Ruby’s going in the next month:
Here's where Ruby's going in the next month:
Sept. 23 Presenter - Colorado Parks & Recreation Association Annual Conference Breckenridge, CO
Sept. 27 Trainer - Allen County War Memorial Coliseum Ft Wayne, IN
Oct. 1 Presenter - Fun Expo, International Association for the Leisure and Entertainment Industry Las Vegas, NV
Oct. 11 Keynote Presenter - Super Cal 2004, California Park and Recreation Society Lake Tahoe, CA
Oct. 12-16 National Recreation & Parks Association Annual Congress Reno, NV
Oct. 23 Keynote Presenter - Iowa School Age Care Alliance Cedar Falls, IA
Visit this link to see Ruby’s entire schedule:
http://www.rubyspeaks.com/schedule.asp
Please pass this along to others who may appreciate it!
To subscribe to Great Customer Service for Leisure Professionals
visit http://www.rubyspeaks.com/ezinesubscribe.asp
For Back Issues visit:
http://www.rubyspeaks.com/ezinepastissues.asp
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Vol. 1 Number 7 Sept. 22, 2004
(C) RubySpeaks, Inc. 2004 All Rights Reserved
Making Great Customer Service a way of life!
RubySpeaks, Inc.
9148 W. Vandeventor Dr.
Littleton, CO 80128
(303) 933-9291, fax (303) 904-2966
mailto: Info@RubySpeaks.com
http://www.RubySpeaks.com
P.S. If you haven't already, don't forget to sign up for my next Teleseminar!
'The Secrets to Keeping Your Customers Happy!'
Seats are limited so don't miss out!
www.RubySpeaks.com/products/teleseminar.html
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