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GREAT CUSTOMER SERVICE FOR LEISURE PROFESSIONALS!
by Ruby Newell-Legner, CSP
Info@RubySpeaks.com
http://www.RubySpeaks.com
This issue is filled with great tips and resources - read on!
In This Issue:
1. Its that time of year - Performance Appraisals!
2. Ruby’s Pre-Holiday Half Price Sale!
3. Feature Article: Create a Learning Environment
4. Ruby’s Top 5 Reminders to Working Effectively with
Your Boss
5. On the Road with Ruby
1. Its that time of year - Performance Appraisals!
Yep, that's right, its that time of year again, time for those dreaded performance appraisals! Well, just in time, Ruby has created a new Teleseminar to take the pain out of those appraisals and help make the process easier!
Join Ruby on Thursday December 9th, 2004 at 3:00 pm Eastern Time for a One-Hour Live Teleseminar:
'Encouraging Staff Development: The Performance Appraisal Process'
Teleseminar Highlights:
*Learn the specifics of how to create a proactive, future-based performance meeting so both you and your employees leave feeling good and supportive of each other.
*Proven strategies to promote proactive and career development focused dialogue.
*Learn to promote self awareness in your staff -create an environment that focuses on self development, not finger pointing.
*Critical steps in the appraisal interview that will create a stress-free, positive experience for both you and your employee.
*Learn the ONE proven secret to a successful performance review.
*The 7 questions that most employees want answered in their reviews.
For more details and to sign up visit : www.RubySpeaks.com/products/teleseminar.html
Can't attend? Everyone who enrolls will receive a link so you can listen to a recording of the seminar on your computer at your convenience. The location to find that link will be emailed to you after the session.
No time to wait for the Teleseminar? Purchase the audio tape of this program. Its on sale now! Visit this link for more details: http://www.rubyspeaks.com/products/staff_dev_sale.html
2. Ruby’s Pre-Holiday Half Price Sale!
We're having a sale! Purchase Ruby’s Supervisor in a Box audio tape set for half price! The tapes are non-boxed...you’ll still get the downloadable workbook, the tape sets, and all of the GREAT information...the only thing you don’t get is the case!
Purchase the entire set for $68.50, or buy the individual tape sets for $18.50 each.
Chose from the following programs:
Supervisory Skills for Success
How to Attract and Select Great Employees
How to Develop an Effective Employee Training Program
Encouraging Staff Development: The Performance Appraisal Process
But hurry, this Sale ends the day before Thanksgiving! Order yours today!
www.rubyspeaks.com/preholidaysale.asp
3. Feature Article: Create a Learning Environment
The best leaders are educators. They do whatever they can to help their staff grow. They look for "teachable moments" every day and employees feel good about learning new things. If these "teachable moment" opportunities are always a lecture, then that’s how it will feel on the receiving end - like a lecture.
There are many ways to offer a lesson to employees without a lecture. One of my favorite ways is to just create a learning environment. As a facility manager I had a sign on my door that read "Bring me any problem you like as long as you bring two possible solutions with it." Staff used to approach the door, pause, read the sign and turn around to regroup because they knew that the first thing out of my mouth would be "What do you think we should do?" If they weren’t prepared with ideas, there would be lots of silence while I waited for them to formulate their thoughts.
By teaching staff this mental thought process. I was empowering them to think for themselves.
4. Ruby’s Top 5 Reminders to Working Effectively with
Your Boss
(from Ruby's program "How to Work Effectively with Your Boss")
*Plan your strategy - think of the last successful conversation you had with your boss and evaluate what worked and recreate the scenario
*Think like the boss - figure out your boss’ decision-making style and structure your suggestions around their thought process
*Be decisive - bring ideas with implementation strategies
*Use your boss’ language and metaphors
*In preparation for sharing a challenge with the boss, think about the questions your boss usually asks. Make sure you have asked yourself those questions and have prepared answers to share with the boss.
5. On the Road with Ruby
Here's where Ruby's going in the next month:
Nov. 18-19 Presenter - International Association of Amusement Parks and Attractions Annual Conference
Orlando, FL
Nov. 30 City Wide Trainer - City of Westminster
Westminster, CO
Dec. 1-2 Trainer - Decatur Parks and Recreation
Decatur, GA
Dec. 3 Trainer - Cities of Dunedin, Safety Harbor and Largo, Florida - Parks and Recreation Departments
Dunedin, FL
Dec. 4 Keynote Presenter - Florida School Age Child Care Coalition
Orlando, FL
Dec. 14 Trainer - South Suburban Parks and Recreation
Littleton, CO
Dec. 15 Trainer - National Western Stock Show
Denver, CO
Visit this link to see Ruby's entire schedule:
http://www.rubyspeaks.com/schedule.asp
Please pass this along to others who may appreciate it!
To subscribe to Great Customer Service for Leisure Professionals
visit http://www.rubyspeaks.com/ezinesubscribe.asp
For Back Issues visit:
http://www.rubyspeaks.com/ezinepastissues.asp
PRIVACY STATEMENT: We will not distribute your address to anyone. Period. http://www.rubyspeaks.com/privacy.asp
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Vol. 1 Number 8 Nov. 16, 2004
(C) RubySpeaks, Inc. 2004 All Rights Reserved
Making Great Customer Service a way of life!
RubySpeaks, Inc.
9148 W. Vandeventor Dr.
Littleton, CO 80128
(303) 933-9291, fax (303) 904-2966
mailto: Info@RubySpeaks.com
http://www.RubySpeaks.com
P.S. For a special audio message from Ruby visit our website! http://www.RubySpeaks.com
P.S. If you haven't already, don't forget to sign up for my next Teleseminar!
'Encouraging Staff Development: The Performance Appraisal Process'
Seats are limited so don't miss out!
http://www.RubySpeaks.com/products/teleseminar.html
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