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GREAT CUSTOMER SERVICE FOR LEISURE PROFESSIONALS!
by Ruby Newell-Legner, CSP
Info@RubySpeaks.com
http://www.RubySpeaks.com
Happy Holidays from all of us at RubySpeaks!
In This Issue:
1. If you dread performance appraisals - you don't want to miss this!
2. Ruby’s Pre-Holiday Half Price Sale!
3. Feature Article: What will next year look like for you?
4. On the Road with Ruby
1. If you dread performance appraisals - you don't want to miss this!
Yep, that's right, its that time of year again, time for those dreaded performance appraisals! Well, just in time, Ruby has created a new Teleseminar to take the pain out of those appraisals and help make the process easier!
Join Ruby on Thursday December 9th, 2004 at 3:00 pm Eastern Time for a One-Hour Live Teleseminar:
'Encouraging Staff Development: The Performance Appraisal Process'
Can't attend? Everyone who enrolls will receive a link so you can listen to a recording of the seminar on your computer at your convenience. The location to find that link will be emailed to you after the session.
For more details and to sign up visit : www.RubySpeaks.com/products/teleseminar.html
Teleseminar Highlights:
*Learn the specifics of how to create a proactive, future-based performance meeting so both you and your employees leave feeling good and supportive of each other.
*Proven strategies to promote proactive and career development focused dialogue.
*Learn to promote self awareness in your staff -create an environment that focuses on self development, not finger pointing.
*Critical steps in the appraisal interview that will create a stress-free, positive experience for both you and your employee.
*Learn the ONE proven secret to a successful performance review.
*The 7 questions that most employees want answered in their reviews.
For more details and to sign up visit : www.RubySpeaks.com/products/teleseminar.html
No time to wait for the Teleseminar? Purchase the audio tape of this program. Its on sale now! Visit this link for more details: http://www.rubyspeaks.com/products/staff_dev_sale.html
2. Ruby’s Pre-Holiday Half Price Sale!
We had such a great response that we're extending our sale!
Purchase Ruby’s Supervisor in a Box audio tape set for half price! The tapes are non-boxed...you’ll still get the downloadable workbook, the tape sets, and all of the GREAT information...the only thing you don’t get is the case!
Purchase the entire set for $68.50, or buy the individual tape sets for $18.50 each.
Choose from the following programs:
Supervisory Skills for Success
How to Attract and Select Great Employees
How to Develop an Effective Employee Training Program
Encouraging Staff Development: The Performance Appraisal Process
But hurry, this Sale ends the day before Christmas! Order yours today! www.rubyspeaks.com/preholidaysale.asp
3. Feature Article: What will next year look like for you?
Goal Setting for 2005
When I decided to quit my full time job in 1996 and become self employed as a professional speaker, I knew I needed the support of my loving husband Rich. From the day I came home from work and announced, "Honey, I want to quit my job and become a speaker" I knew we had to have a plan for the transition.
The year before I quit, we started a tradition that on New Year’s Day, we would sit down together and have a goal setting session. - Just Rich and I. That ritual for our family has been a strong component of our happy marriage. Here’s how it works.
At first he was more interested in Football on New Year’s Day but I thought ahead and checked the schedule to plan our meeting in between games. I then took the remote and we had our first short meeting. I had a list of goals and he agreed they were a good start.
The next year, he brought some goals to the table and now we plan all year what goals we are going to "Plan for" on that special day.
On January 1st, 1999 we wrote down 66goals and by the end of the year we had accomplished all but nine because of our focus and persistence.
Use these guidelines for setting YOUR goals:
* They must be written in first person without the word 'try'.
* They must be imaginable to the person making them.
* They must be exciting and worth working for.
Each goal meets the SMART criteria:
Specific - Define precisely the objective or outcome you want.
Measurable - Define objectively how you will know when you've attained it.
Action-oriented - Use action verbs to describe the steps required.
Realistic - Confirm your belief that the goal is indeed possible.
Timely - Set a deadline for reaching your goal. What is your ETA?
And one last tip - use "Goals" instead of "New Year’s Resolutions". Here’s what the stats say about New Years Resolutions:
Only 63% of people are keeping their resolutions after two months.
67% of people make three or more resolutions.
Top four resolutions:
Increase exercise
Be more conscientious about work or school
Develop better eating habits
Stop smoking, drinking, or using drugs (including caffeine)
It shows your commitment level when you share your goals with someone so please let me know how you have put this tradition to work for you. I look forward to hearing your goals and your progress towards achieving them.
Want to read a success story? Follow this link http://www.rubyspeaks.com/articles/goal_setting.asp
Enjoy the Holiday Season! Wishing you a Dynamic 2005!
4. On the Road with Ruby
Here's where Ruby's going in the next month:
Dec. 14 Trainer - South Suburban Parks and Recreation
Littleton, CO
Dec. 15 Trainer - National Western Stock Show
Denver, CO
Jan. 5, 2005 Trainer - University of Pennsylvania, Perelman Quadrangle Philadelphia, PA
Jan. 11, 2005 Trainer - Florida Children’s Forum
Tallahassee, FL
Jan. 16-18, 2005 Trainer - General Electric Info. Management Leadership Program Danbury, CT
Visit this link to see Ruby's entire schedule:
http://www.rubyspeaks.com/schedule.asp
Please pass this along to others who may appreciate it!
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visit http://www.rubyspeaks.com/ezinesubscribe.asp
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http://www.rubyspeaks.com/ezinepastissues.asp
PRIVACY STATEMENT: We will not distribute your address to anyone. Period. http://www.rubyspeaks.com/privacy.asp
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Vol. 1 Number 9 Dec. 7, 2004
(C) RubySpeaks, Inc. 2004 All Rights Reserved
Making Great Customer Service a way of life!
RubySpeaks, Inc.
9148 W. Vandeventor Dr.
Littleton, CO 80128
(303) 933-9291, fax (303) 904-2966
mailto: Info@RubySpeaks.com
http://www.RubySpeaks.com
P.S. For a special audio message from Ruby visit our website! http://www.RubySpeaks.com
P.S. If you haven't already, don't forget to sign up for my next Teleseminar!
'Encouraging Staff Development: The Performance Appraisal Process'
Seats are limited so don't miss out!
http://www.RubySpeaks.com/products/teleseminar.html
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