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Vol. 2 Number 1 Jan. 4, 2005
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GREAT CUSTOMER SERVICE FOR LEISURE PROFESSIONALS! Happy New Year from all of us at RubySpeaks!
In This Issue: 1. The Perfect Department I was recently asked to meet with the key leaders of a large department to discuss revamping their staff development program. After spending over an hour hearing all the things that were wrong with their department, I asked the million dollar question. "What would you like your department to look like?" I received quite a few unique looks and then the light bulbs starting glowing. One person said, "Wow, what a concept! I never looked at it that way before!" Sometimes, we are so busy identifying what the problems are, there is no time to visualize what we want it to look like. As you start the New Year, I encourage you to take some time to reflect on your ideal operation. To help you, I have outlined some thought starters. Just complete the following sentences to reflect "the way we do things around here."
Around here, customers are... As you work on defining your "Perfect Department", don’t hold back. Paint a vivid picture filled with great results and detailed expectations for you and your staff. To transform your organization, department, or specific operation into a more dynamic, innovative, and collaborative entity you have to know what you want it to look like. You can use this activity in a variety of ways... 1) You can take the perspective of how it is currently and describe how you see your operations right now 2) You can answer the questions based on how you would like your operations to look in the future 3) You can invite staff to complete the sentences to gain insight into how they view the current operation or how they would like it to look 4) You can use it as a discussion tool in a staff meeting 3) You can use the sentences to promote dialogue and establish some guidelines for your operation during an annual goal setting session I would love to hear how you used the process. Feel free to e-mail me your results to Ruby@RubySpeaks.com Filling in the blanks will certainly create a meaningful thought process for you and your staff. Wishing you a satisfying new year filled with growth and prosperity, Ruby 2. Start the New Year Off Right - Audio Tapes from Ruby! The "Supervisor in a Box Series" is a powerful resource divided into 4 tape albums. Each album has two cassette tapes packed with information that will help you lead others and build strong teams. Also included in each set is a web address for a downloadable workbook that guides you through all the elements covered in the tapes.
This series will help you to: 3. On the Road with Ruby Here's where Ruby's going in the next month:
Jan. 5, 2005 Trainer - University of Pennsylvania, Perelman Quadrangle
Jan. 11, 2005 Trainer - Florida Children’s Forum
Jan. 16-18, 2005 Trainer - General Electric Info. Management Leadership
Jan. 20, 2005 Trainer - Plano Parks and Recreation District
Jan. 22, 2005 Trainer - City of Rialto
Jan. 23, 2005 Keynote Presenter - Vehicle Protection Structures Annual
Visit this link to see Ruby's entire schedule:
Please pass this along to others who may appreciate it!
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