|
Vol. 2 Number 2 Jan. 11, 2005
|
||||||||||
|
GREAT CUSTOMER SERVICE FOR LEISURE PROFESSIONALS!
In This Issue: 1. It All Depends on How You Look at Things At a recent training conference I heard a story about an innovative approach to solving a problem. A public recreation facility was having a challenging time with a group of teenagers who were 'hanging around' in front of their facility. They were delighted that the teenagers frequented the facility but it created a negative impression when those teenagers hung out in front of the building smoking cigarettes. To address the situation, a creative maintenance technician simply changed the light bulbs in the overhang above the entrance. Apparently, the teenagers were not so eager to hang out in an area where their acne showed up more predominantly than usual. The new lights gave an unattractive hue to their complexion so the teenagers relocated their choice to smoke. That solution reminded me of the problem addressed by another creative approach. A middle school was having problems with teenage girls applying bright red lipstick to their lips and then 'kissing' the mirrors in the girls’ restroom. Every night the cleaning staff was challenged with removing the bright red impressions. To resolve the issue, a female cleaning crew member made a conscious effort to get permission to enter the restroom during school hours while the girls were in the restroom using the mirror. The cleaning person simply took the mop and dipped it in the toilet and then proceeded to wash the mirror with the mop. The word spread immediately and the 'kissing' ritual ended abruptly. While visiting the dentist a few months ago, I noticed a sign on the dumpster in the parking lot. In bright red letters, the sign said, "SMILE, you and your license plate are on camera!" Out of curiosity, I looked and sure enough, there on top of the building was a video camera aimed right at the dumpster. After inquiring, I learned that because the dumpster was located in a public parking lot, it frequently was filled with miscellaneous discarded items and trash not associated with the dentist office. After having to call for extra service a number of times because of an overflowing trash dumpster, the dentist office staff decide to mount a fake camera and post the sign. Amazingly, unwanted trash dumping ceased from that day on. In all cases, a positive approach helped change a negative situation. May your new year be filled with such creativity! 2. Start the New Year Off Right - Audio Tapes from Ruby! The "Supervisor in a Box Series" is a powerful resource divided into 4 tape albums. Each album has two cassette tapes packed with information that will help you lead others and build strong teams. Also included in each set is a web address for a downloadable workbook that guides you through all the elements covered in the tapes.
This series will help you to:
For more information follow this link: 3. On the Road with Ruby Here's where Ruby's going in the next month:
Jan. 16-18, 2005 Trainer - General Electric Info. Management Leadership Program
Jan. 20, 2005 Trainer - Plano Parks and Recreation District
Jan. 22, 2005 Trainer - City of Rialto
Jan. 23, 2005 Keynote Presenter - Vehicle Protection Structures Annual Meeting
Jan. 25, 2005 Presenter - Better Business Bureau
Jan. 26, 2005 City Wide Trainer - City of Westminster
Jan. 27, 2005 Pre Conference Workshop Presenter - Illinois Association
Visit this link to see Ruby's entire schedule:
Please pass this along to others who may appreciate it!
For Back Issues visit:
PRIVACY STATEMENT: We will not distribute your address to anyone.
==============================================
RubySpeaks, Inc.
P.S. For a special audio message from Ruby visit our website! |
|
Home | About Ruby | How Ruby Can Help You | Clients | Products | Ruby's Schedule | Partners | Contact Us |
||
 |
RubySpeaks, Inc. |
 |
