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Vol. 2 Number 4 Mar.15, 2005
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GREAT CUSTOMER SERVICE FOR LEISURE PROFESSIONALS!
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1. Fr^e 'Supervisory Skills for Success' Teleseminar
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Do you want to know the most common reasons supervisors fail? How
about a list of ways to avoid that failure? That's exactly what Ruby will
be sharing in her upcoming Teleseminar scheduled for Tuesday, March 29
at 1:00pm MT. And here is the BEST NEWS...it's fr^e for the first 200
registrants! For more information and to get registered, follow this
===================================================== Throughout my travels, I get the same question - 'How can we improve communication in our organization?' So today, I thought I would begin a series of articles on that topic. You've probably heard this educational philosophy:
Tell me, and I'll forget. Almost the same could apply to communication in the workplace, except communication in the workplace is more than just about teaching and learning. For successful leaders, it's a great way to show your staff respect and demonstrate that your employees are a key part of the leaders 'Big Picture' clear vision. Often, the more successful leaders are those who interact with their staff rather than do all the talking. Employees know their leader cares about their input and they help control the direction of their work. Communication involving employees can give them the chance to share problems and get answers, share expertise and develop as staff members. Communication is the leverage leaders need and most lack. It is a huge topic to tackle so I have outlined 6 key areas and would like your input on any that I have missed. Please send your ideas to mailto: Ruby@RubySpeaks.com.
Key Communication Tactics for Successful leaders: Encourage brainstorming Successful leaders involve people in finding new ways to achieve goals. They also understand that when you reward staff for offering solutions to problems they create independent thinkers. A great way to promote a healthy dialogue with your employees is to ask what they think should be done to resolve the situation and then have a dialogue around those possibilities to help the employee learn to think things through. After surveying over 20,000 employees in companies throughout the United States over the last few years, PBS & Associates found that there is a direct correlation between how involved employees are in the decision making in their department or team and their overall morale, motivation, and satisfaction with their jobs. Companies and departments with a higher level of employee involvement in decision making show higher levels of employee motivation and satisfaction. Do you solicit input from your employees? Create effective communication channels. Whether you are keeping staff updated on changes within your organization or sharing details of an upcoming event, it is important to consider the delivery method. Here are some questions you should ask yourself:
* What are the key points that I need to get across? In the next newsletter, I will discuss how to set your staff up for success. In my Supervisory Skills for Success Seminar, I go into great details on that topic. Rather than reiterate them here, I would like to invite you to listen in on my Supervisory Skills for Success Teleseminar (See more information in section One.)
Topics for upcoming newsletters
===================================================== Ruby just came back from a whirlwind two weeks on the road. First, she presented a teambuilding workshop hosted by El Dorado Hills Community Services District in California. Then she was off to Sacramento, CA to be the MC for the RecWare User Conference where they shared more exciting news about their acquisition of Class Registration Software. Then she headed to Miami to present 4 training sessions for all the supervisors at Pro Player Stadium which was recently renamed Dolphins Stadium. Her final leg of the trip was to be the keynote for the Texas Recreation and Park Society Annual Conference in Corpus Christi, TX. Wow...three coasts in ten days! Ruby is so excited about her upcoming 8 Part Teleseminar Series that she has blocked out the next 5 weeks of her schedule to prepare this top-notch series. This is something you will not want to miss - see below for more information!
Then her next stop is:
April 23 Keynote Presenter - USA Swimming Age Group Chairman
Follow this link to see Ruby's entire Schedule:
===================================================== Imagine sitting at your desk or in a conference room with some of your fellow supervisors. You are gathered around to listen to strategies that will help your next season go better than you ever imagined. Well Ruby developed this new teleseminar series with YOU in mind. In eight one-hour sessions, Ruby will share secrets like:
* How to hire the right staff Want to read more and get registered? The first session begins April 12th and we are limited to the number of participants we can take. To find out what all the excitement is about follow this link. http://www.rubyspeaks.com/products/teleseminar_supervisor.html
Please pass this along to others who may appreciate it!
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RubySpeaks, Inc.
P.S. For a special audio message from Ruby visit our website! |
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