Customer Satisfaction Expert Ruby Newell-Legner to Release Customer Service Training DVD System
DENVER, CO - Great customer service starts with giving your employees the skills they need to succeed.
With the American Customer Satisfaction Index (ACSI) dropping for the second straight quarter, organizations need to
raise the bar to better serve their customers. Time to create staff development programs is scarce. Funds allocated
for training budgets are limited. After years of developing a system and several months of recording and editing video,
RubySpeaks, Inc. is prepared to launch the anticipated Customer Service Training DVD System "Secrets to Keeping Our Customers Happy!",
a 5-part training program designed for anyone who represents your organization.
"If you don't have strong customer service it doesn't matter how good your product or service is.
No one will ever know because they won't go one step further to check out your service or product.
They will simply go away forever in a split second (possibly to do business with someone else).
The good news is that when your staff is properly plugged into the RIGHT customer service roadmap,
a chain reaction happens. Your business grows with the velocity of a solar flare. It's so fast and dependable,
it's practically on autopilot," said Newell-Legner, president of RubySpeaks, Inc.
This training system has already helped hundreds increase their customer satisfaction ratings and revenues.
Ms. Newell-Legner took the raw materials from her live training program and edited the program into short modules
for staff meetings or to be used as a complete 2-hour training session.
The system, complete with participant handouts and leader's guide, is divided into 5 modules:
Understanding our Customers and their Loyalty (25 minutes)
Tips for Promoting Positive Internal Customer Service (30 minutes)
Dealing with Upset Customers (20 minutes)
Communicating with our Customers (20 minutes)
Bonus Module - Seven Star Customer Service (15 minutes)
To celebrate the release of this new DVD training program, Ruby is offering an Advanced Order price until April 15, 2008.
Visit www.RubySpeaks.com to learn more about Ruby,
read a more detailed description of the program and watch sample video clips.
About RubySpeaks, Inc.Ruby Newell-Legner, Certified Speaking Professional, helps organizations build strong alliances
between management and the staff they supervise and front line staff and the customers they serve.
To schedule training for your organization please contact Michele Geissler, Director of Sales & Marketing at 303.933.9291
or visit www.RubySpeaks.com.
