Raising the Bar in Guest Relations Session 7 in Ruby's Survival Guide for Managers This session from Ruby's Survival Guide for Managers will help you improve your skills whether you are a seasoned veteran or a complete "newbie" to the role of supervisor.
Do you spend more time calming upset customers than praising staff for providing a high level of guest services? Do you have an established plan for increasing your employee awareness on how important their actions are on the bottom line?
We all know that good guest relations are crucial to the success and prosperity of every business. But if you already have a guest relations program in place and are doing all the "right" things then how do you move to the next level in customer satisfaction? What steps do you take and how do you bring your employees with you?
Join Ruby Newell-Legner in this one hour recording.
In this session you will learn:
• 16 specific ways to raise the bar in guest relations
• "Best practices" from exceptional agencies
• How to clarify customer service standards for your staff
• How to turn a one-time visitor into a frequent guest and advocate
Each session includes a digital handout to follow along with the Teleseminar.
It will include tips and secrets to help you be successful in each session. We will also include discussion topics for your group after each teleseminar so you can continue the learning process.
Listen to this recording over and over...We will provide a link to the MP3 recording so you can review the lesson at your leisure. This makes it easy for you to share the recordings with staff members.
Each Teleseminar session includes an MP3 file
along with a downloadable session workbook.
| MP3 Download | Price: $27 |
 |
Special offer...Buy all 8 Sessions and save $29!
Purchase the entire collection of recordings from
Ruby's Survival Guide for Managers and save!
Other Titles in the Series:
How to Attract and Select Great Employees
How to Develop an Effective Employee Training Program
Time Tactics to Make you Successful
How Effective Leaders Communicate
Encouraging Staff Development: The Performance Appraisal Process
Facing the Challenge of Challenging Employees
How to Run a Successful Meeting
8 One Hour Programs, Ready NOW for immediate download!
Available for the low price of $187 (a savings of $29!)
Give the gift of education. This set would make the perfect gift for developing your staff!
Your one-time investment of just $187 is really a tiny drop in the ocean compared to the hundreds of hours of peace of mind you will have after learning my strategies for managing your employees and setting their course for success.
Click here to purchase the entire set and save!
