Successful organizations must satisfy a complex array of customer needs in an environment shaped largely by external forces.
Customers come to us to spend their leisure dollar and it is up to us to back up their decision with a positive guest experience.
To develop, maintain and expand positive perceptions with the public, every staff member needs a complex array of customer service skills and specific tools to respond to the needs and demands of our customers today.
In an environment shaped largely by high expectations for flexibility, quality, responsiveness, and results, we have our work cut out for us.
Improving customer service leads to increased customer satisfaction.
Just servicing customers is not enough. In this teleseminar, Ruby gives you a powerful new insight into customer behavior, effective tools, and easy to learn skills for creating lasting customer satisfaction.
Come learn how to validate your guest's decision to spend their leisure time with us.
We all know that keeping your customers happy is of critical importance but does your staff?
Have you given the tools to your staff that can help them be successful in their job?
Sometimes staff fabricate their responses because they just don't have the right words to make the situation better. Ruby understands this dilemma and has coached many front line supervisors to find a solution. She is the queen of Customer service and has over 20 years experience in the leisure industry.
Ruby has presented hundreds of training programs for front line staff and their supervisors so that they have the tools and right words to say.
In the session, Ruby will outline basic strategies to help supervisors teach their staff … and if front line staff is attending the teleseminar, they can learn first hand from Ruby.
Today's employees don't have the innate skills to make a positive first impression. So here is the perfect way to offer them training on what they need through a convenient teleseminar.
Happy customers are much easier to deal with than irate customers. This training program is for professionals who want to make a significant contribution to their organization's image and bottom line.
"We get so wrapped up in our jobs that we sometimes forget why we
are here. Ruby keeps us remembering that the customer is important."
--- Robin Kepple, Wildlife Park Attendant, Royal Gorge Bridge & Park
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Here's what you'll learn...
- How to turn customers into repeat guests and walking advertisements for your organization
- How to impress customers and enhance your image
- Review the basics of what customers want so we can better meet their needs
- Gain valuable insight into why customers complain so that we can avoid those situations and circumstances
- Gain valuable insight into customer concerns and how to avoid them
- Realize why customers complain so that we can avoid those situations and circumstances
- Understand and quantify the negative impact an unhappy customer can have on your organization
Come get the tools to guide your staff through the every day challenges created by demanding customers.
Space is limited so sign up today!
Click here for your FREE registration.
(just leave the credit card information blank)
Date: Tuesday, August 9
Time: 3-4pm EST/New York (12-1 PST California)
Cost: This one is FREE!
Ruby will be giving you more information about her upcoming
Teleseminar Series during this call as well.
How do I register? Click here for your FREE registration.
(just leave the credit card information blank)
Need more information on Teleseminars? Click Here
Don't leave out your friends. Drop them an e-mail to let them know about this great FREE program!
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content © 2005 Ruby Newell-Legner, CSP
All Rights Reserved Worldwide
RubySpeaks, Inc.
phone 1-303-933-9291
or
fax 1-303-904-2966
9148 W. Vandeventor Dr., Littleton, CO 80128 USA
email: Info@RubySpeaks.com
www.RubySpeaks.com
© MMV RubySpeaks, Inc
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Learn the first step to creating a customer service culture within your organization.