It Doesn't Matter What Department you Oversee,
You'll Find the Tools to Make Supervision
Easier and more Productive...
Do you wonder what your staff is doing when you aren't around? That's typical. The secrets that I share in my Survival Guide for Managers will help you feel more comfortable with being away from your job and leaving someone else in charge.
Are you mentally still at work … even on your day off? You will finally be able to take that long awaited time off during the middle of the season and know that everything is being handled. Now I'm not talking about loose and vague ideas that you've heard about some other place. Nope. I mean absolutely tried and tested 24 carat techniques that I personally use to develop a top-notch staff.
"What I like best about Ruby's teaching style is the real life application of management principles as they relate to our venues. Management theories, in and of themselves can be very dry and boring. Ruby brings a welcome level of energy and enthusiasm."
-- Anonymous
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Or perhaps you've been charged with finding your replacement
so you can receive a promotion.
Great, you've come to the right place. Look, you can waste a ton of time trying a variety of techniques that may or may not work. Why waste that time? I even share the mistakes that I made along the way so you can learn from my experience. You will learn which management strategies are sheer poison (that's right; some common techniques can actually permanently damage your reputation and your relationships at work). After a few months (maybe years) you might hit an approach which works up to a point.... but why bother to go through all that pain, when I've already done the HARD WORK for you?
"Ruby's program on Supervisory Skills was a good kick in the behind to remind you to think about relationships in the working environment."
-- Bill McElrath
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This training program contains everything you need to ensure that you can hit the ground running. Ensure that you can get the promotion you deserve. And ensure that you kick your supervisory skills into TOP GEAR within a matter of weeks, not months and years.
Maybe you're looking to gain some skills to help a challenging employee figure out what they need to do to improve their performance. Let's face it, nowadays some employees just don't get it. If you have an employee like that who needs a swift kick in the pants and you are just stalling hoping they will improve on their own, you are hurting your future and the future of your business. It really is true that a business is only as strong as its weakest link. If you're not addressing concerns with problem employees, you are demonstrating to your staff that sub-par behavior is condoned.
Don't panic though... the good news is that you can use the Survival Guide for Managers to address performance problems with a strategic plan…and take steps to avoid them occurring in the future. Yes that's right. You can use these ideas to set clear expectations for your staff so that they make you look good and help your business grow.
"Ruby provides a refreshing reminder of why we became supervisors."
-- Kevin Mattingly
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Or perhaps you're a first time supervisor? Bingo! You did a great job working the front line so they promoted you to supervise the department. Problem is you have never been a supervisor before. You might be worried that they will find you out and your promotion will be taken back. I found that missing key to your success.
Look, every supervisor had to start somewhere. We all had our first staff to supervise. My first experience as a supervisor taught me tons about what NOT to do. Now, why cheat yourself from learning from the beginning instead of tarnishing your reputation while you try to take charge without the essential skills every supervisor needs to leave a positive impression. That's why you have a unique opportunity right this minute to grab the advantage you deserve. Once you have these 8 Proven Training Programs for Becoming a Better Supervisor, you'll be able to shine in your new leadership role.
"Kudos for your presentation. Our attendees enjoyed your humor and quick wit. They learned but were not lectured to. From the post show questionnaire, our attendees spoke of your session very highly and said they felt re-energized and took home information that they can implement right away."
-- Statia Leeds, Director, World Waterpark Association
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Perhaps you have a basic understanding of what it takes to be a supervisor but you struggle with getting it all done. A key element to being a good supervisor is understanding time management and delegation skills. Why reinvent the wheel? Ruby took 40 time management classes before she figured the secret to having a productive day - every day!
Listen - it doesn't matter if you don't care if you work 60 hour weeks and sneak in during your day off to catch up or if you like to burn the candle at both ends. Everyone can work more efficiently and be more productive. Let's take delegation for example. Do you delegate enough? Or do you keep your favorite jobs because it makes you feel successful since you can do those tasks with your eyes closed?
Here are a few warped perceptions of why people don't delegate.
Perhaps you have found yourself saying the following statements:
Nobody could do it as good as I could.- I don't know if I can trust her to do it.
- No one else is qualified to do this.
- He doesn't want any added responsibilities.
- It would take too long to show someone else how to do it and I don't have that much time.
- There is no one else to delegate to.
- My coworkers already have enough to do.
- I like doing this task and I don't want to give up that responsibility.
- I'm the only person who knows how to do this.
- She messed up last time, so I'm not giving her anything else to do.
During this teleseminar series, Ruby reviews delegation and helps you learn how to let go of some of those feelings. She will help you gain the confidence to delegate and achieve great results. Being a supervisor is really getting things done through other people. When you clearly define duties, empower staff to succeed, offer tools to help them do their job, and allow them the opportunity to learn new skills, it elevates your role in the organization.
This proven approach works just as well if you're a new supervisor or a seasoned veteran. Again, the key thing to remember is that you can't do it all. You need help to accomplish the mission of your department and agency. If you agree, then this training program is meant for you and you're passing up a great opportunity if you let it slip by.
"Many of our respondents single out the wealth of experience and expertise gathered together at the education program as a prime reason for attending the IAAPA Trade Show. Your efforts in helping IAAPA facility operators attain a higher level of professionalism through training and education is truly appreciated. "
-- Eamon Connor, Education Product Manager,
The International Association of Amusement Parks and Attractions
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At Last!
Your Entire Strategy for Success as a Supervisor
Is Laid Out On a Plate
These 8 Proven Training Programs for Becoming a Better Supervisor Are Absolutely Guaranteed To Work!
Other programs may offer a few of the tips I share in my training programs. But you will not find a more concentrated effort to help you succeed as a supervisor in the leisure industry anywhere. There are generic training programs available for supervisors but no one else can understand the trials and tribulations that a supervisor in the leisure industry goes through better than someone who has been through it themselves. Some of the generic management principles just simply do not apply to our field and in fact... many of the ideas out there may do more HARM than GOOD!
This program is specifically designed to make you
a successful supervisor in the leisure industry.
Our challenges are unique and our clientele is very demanding. They pay high prices for their leisure entertainment and they expect the best service and experience. As a supervisor it is your responsibility to make sure that everyone on your team is contributing to that end result.
"Ruby made our business - her business. When we decided to invest in customer
service training, we needed someone who,
1) understood our business and
2) someone who could equip our employees with the tools
Ruby rolled up her sleeves and gave us personalized attention - we didn't get a canned version of a program that had been delivered one too many times. The results were evident; our employees are giving her the thumbs up to come back next year. "
-- Peggy Gair, Human Resource Manager, Royal Gorge Bridge & Park
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Ruby's Survival Guide for Managers is completely different because it has been developed using a formula personally created by Ruby Newell-Legner.
But what does that mean to you?
Simple. You can implement these strategies to create a powerful environment that will help your team succeed and 'voilà'! You'll be well on your way to a great season for everyone to enjoy!
You Don't Need To Be an Experienced Supervisor
and You Won't Need Degrees in
Organizational Development
or Management
Successfully supervising your staff doesn't require you to become some kind of management guru and you won't need to go to night school to understand the powerful psychology behind this system. In fact the entire point of Ruby's Survival Guide for Managers is that all the hard work has been done for you.
These are completely bona fide, tried and tested methods that quite simply work. You'll have everything you need, right at your fingertips to super-charge your team to a successful season.
Okay Ruby... Let's Talk Turkey!
A Training Program Like This Is Going to Cost
Way Beyond My Budget!
Well first of all, please understand that once implemented the strategies contained within this staff development program has the capacity to generate a successful career that can only increase in personal satisfaction and financial reward. I don't say this lightly and you deserve some proof of this extraordinary claim - so here it is...
Each person who takes this course increases their leadership ability and not only do their skills improve, the people that they supervise improve by seeing a positive role model. This wisdom can be spread throughout an organization and pretty soon, everyone is having better success at supervising their staff and doing their job.
That means that if you properly implement these strategies, the effects can be exponential for you and your organization. But why stop there?
Invite your whole leadership team to invest in this program and everyone can grow together. Imagine how successful your business would be if everyone followed these basic simple ground rules. Staff members across the board would be treated consistently and performance standards would be clear for everyone in your organization.
"You left our staff buzzing with thoughts. You stimulated ideas to improve our organization. Our hotel front office manager was very excited to implement some of your ideas. Our hotel manager relayed stories of how his staff took to heart some of your suggestions on teamwork and dealing with the 'negative' individual. Because or the overwhelming positive comments from our management team, as well as our valued employees, I hope we can continue to work together to have more training programs."
-- Kjell Mitchell, General Manager, Hot Springs Lodge & Pool
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Now if all this is starting to sound like "pie in the sky" to you, then break off for a moment and consider that I have presented over 1200 programs over the last nine years. For each of those programs, I have individually counseled leaders on their specific challenges with their staff. On occasion I have even met with their staff to see if I can motivate them towards a more positive contribution. My journey has shown me quite a few unique situations in dealing with staff and I have learned from every one. I see what works and what hasn't worked. Now you can benefit from that knowledge and experience from working with the leaders in the industry around the world.
What would you invest in a learning system like this?
Before we go there, let's talk about other expenses usually associated with training. There is usually travel, lodging, and meal costs that need to be covered, not to mention the inconvenience of being away from the office to attend the training. You rush to get things taken care of so you can be away from the office and then you hurry back to find your e-mail inbox overflowing and your voice mail full. How frustrating is that?
What would you say if I could arrange it so you didn't have to experience any of that negativity? Wouldn't it be great to attend a training program without all the nasty before and after side effects and expense?
Well, we have done that for you. No more travel costs.
No more lodging expenses and
no more stress from being away from the office.
We have designed this program to be just what you need, when you need it, at an affordable price and convenient location. How about holding the training in your office?
Testimonials from Ruby's past teleseminar participants:
"I would recommend this educational format to others because the cost is just right. No travel time, per diem costs or letting people off all day to attend a "regular" seminar. It was easy and effective training. Ruby was very informative and she shared ideas that you don't normally think about - sitting in the comfort of my office."
-- Lackland Air Force Base
"I liked that all the documents and instructions were clear and available for us
to use during the teleseminar. I am a visual learner and it really helped me follow
along."
"This was a very interesting, new experience - instead of the same person doing all our training."
"Ruby is more like a coach than a teacher. The teleseminar format is an incredibly convenient and productive way to use an hour of one's day. Although I have been through many, many performance appraisals, I picked up several news skills that will help me through the many to come and particularly will help my employees see more clearly ways they can better help the organization."
-- Phil Noble, Wyoming Department of State Parks/Cultural Resources
"What did I like the best about this teleseminar?
- Informal, comfortable tone of presentation
- Timeliness
- Pertinence of information
- Potential value for professional development for me and our staff.
Try out this format. It is a good one and useful training information is provided.
The content of the presentation handouts and resources are very valuable.
It is an efficient way to obtain additional training."
-- Virginia F. Goode, Brown Deer, WI, Park and Recreation
"It is a very convenient way to get useful information at an affordable price.
Dealing with the seminar forced me to commit the time without traffic worries
or the need for extra time. Being a visual learner, I appreciated having a
script to follow."
-- Evelyn Gleason, Midlothian Park District
"What did I like about the educational format of the teleseminar?
The straight forward, down to earth, usable information from Ruby's experience
and knowledge. Because the seminar comes to us without travel, etc.
participation barriers were removed."
-- Carol Moore, Moore Theatres
"What I like best was the ease of the whole thing - being able to
shut my door and learn new ways of this process without leaving my desk.
Sign up now! It is the best hour you will spend on the phone!"
-- Jan Zarr, Morrison Center
"What a great idea this teleseminar format. I enjoyed the organization,
the material, the fast pace and relevancy to our field.
I enjoyed a cup of coffee at my desk while soaking up great information
in an efficient format which included the take away I needed for immediate
implementation. What a great experience. Thanks for the useful templates.
Ruby - you are gifted and speak right to our hearts."
-- Molly McClure, Anderson Park District
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Or better yet, how about holding the training in your conference room so a few colleagues
could also attend. They could be from your department or from another department
within your organization.
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Imagine everyone comfortably sitting around a conference table listening to words of wisdom and learning the intricacies of being a great supervisor. No rush to catch a plane, no stress from being out of the office for days at a time, just quality training at a convenient time and location.
Some businesses invest up to $6000 a day to spend time with Ruby. But today, she has a better offer for you. How about a package deal that allows you to visit with Ruby 8 times in the next few months.
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As far as some of my clients are concerned, this would be a bargain, but I'm saying that because I use this information every day to help businesses around the world succeed. However, I know that this would push the training program beyond the means of many of you and I think that everyone who recognizes the value should have the chance to benefit from this information. Remember, my goal is to save as many people as I can from experiencing the frustration of not having the tools to do their job like I did.
So let's look at it another way. If you sign up for the eight week teleseminar course the cost per session would be around $62. Still too high? Look how you can even get it lower. Do you have 4 other supervisors? How about sharing the conference call with up to 5 people? You put Ruby's teleseminar on speaker phone and all five supervisors get to hear the message. After each presentation, you discuss how you can implement the strategies that we discussed on the phone. That sounds very productive and inexpensive doesn't it?
Now your investment just went down to a little over $11 per person per session. Where else can you get focused training for such a low cost?
Of course some of you might be thinking, great let's get all 250 staff members around the phone…nice try. We want to keep this a very effective learning environment and large groups just won't work for this. Eight people are the maximum that I recommend per speaker phone and even that is stretching it.
I'm prepared to take a chance and market this entire 8 week teleseminar training program for the extremely low cost of $497.
