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Looking To Develop your Staff? Just Follow Ruby's Proven Formula and BAM... You've just turned Your Supervisors into Leaders!

Are you a 'newbie' looking to move up the ranks in your industry? Hey that's okay, now there's no need to allow inexperience as a supervisor to prevent you from a promising future. Just follow the system that I've laid out for you in easy-to-follow black and white. Are you an experienced supervisor? That's great. We all need new ideas and refreshers from time to time. Ruby's Survival Guide for Managers will provide that spark of life that your staff development training program may have been missing. Time to recharge your batteries and fire up your motivation once again. Wondering if this training program applies to you. Stop right there. Ruby's Survival Guide for Managers will help you grow no matter what area you supervise or how long you've been at it. That's right. You could be supervising operations, concessions, security, lifeguards, parking, ticket sales, or guest relations. Every one of those roles requires a leader with clear vision; guidelines for hiring, training, evaluating, developing and motivating staff; running staff meetings; and creating a great environment for your guests. All that information is provided in the 8 programs. Supercharge your communication skills. Why settle for trial and error communication techniques. Using the right words when you communicate can make the difference between motivating your staff or snickers behind your back. One whole program is designed to give you specific examples of how effective leaders communicate. Communication has EVERYTHING to do with the way that you're currently perceived as a leader for your organization. Purchase all 8 audio recordings and you will receive the corresponding handouts which include post-program questions to encourage the learning process. I'm offering this to you today for $187 - that's less than $24 per session - that's very inexpensive especially considering all of the information you'll be getting. Instantly download these audio training programs. They will help turn anyone into a more successful manager: 1.  How to Attract and Select Great Employees  Do you know specifically what talents you are looking for and where to find candidates with those qualities? Do you know what you can legally ask in an interview or have you been using illegal questions that can be grounds for a discrimination lawsuit? 2.  How to Develop an Effective Employee Training Program  Do returning employees dread your training programs or are they excited at the prospect of learning something new? Has the program been updated through the years or is it the same thing year in and year out? 3.  Time Tactics to Make you Successful  Do you know the top ten time eaters and what to do to avoid them? 4.  How Effective Leaders Communicate  Do you communicate effectively with employees, peers, and managers as well as customers? 5.  Encouraging Staff Development: The Performance Appraisal Process  Did you have to recruit candidates from outside your organization for the last person that was hired or do you grow your own and create opportunities for internal advancement? Do your staff members dread their evaluation meeting or look forward to discussing their career development plans with you? 6.  Facing the Challenge of Challenging Employees  Do you know the best way to turn negative employee performance around? Do you have performance issues that you ignore in hopes that they will go away? 7.  Raising the Bar in Guest Relations  Do you spend more time calming upset customers than praising staff for providing a high level of guest services? 8.  How to Run a Successful Meeting  If we asked the participants who attend your meetings, would they say that you: Have a clear agenda Keep everyone on task Leave every meeting feeling that the goal was accomplished? ** Each Teleseminar is one hour long and includes handouts and discussion activities that you can share with your leadership team Ruby's Survival Guide for Managers will help you improve your skills whether you are a seasoned veteran or a complete "newbie" to the role of supervisor. These strategies will work no matter what it is that you Need to improve to be a better leader.

Here's what attendees at Ruby's breakout session at the International Association of Amusement Parks and Attractions Annual Conference had to say in November 2004... "Ruby provides a highly interactive and energetic program. You find yourself wanting to learn more and can take home that day applicable information." --- Debbie Vitulli, Ready, Set, Play…Inc. "Very effective communicator engaged audience with appropriate tones and humor. Extremely insightful for managers and supervisors in developing desirable employees and keeping them that way." --- Donna C., Hunter Leisure, Victoria Australia "A motivating, unique and informative "wake-up call" for management." --- Mark A. McCollum, The Morey Organization "Refreshing optimism" --- Stacey Knoebel McDonald, Knoebels Amusement Resort & Campground "Good humor and intelligence makes for an effective and fun seminar." --- Stacy Smith, Schlitterbahn Waterpark Resort "I liked her enthusiasm, humor and examples that really brought her ideas to life for us. I also enjoyed the exercises involving fellow attendees." --- Shira Futterman, Paramount's Kings Dominion "It's a seminar that will help me gain and increase my staff's happiness greatly." --- Philippe Boutet, Magic Mountain Waterpark Read more testimonials from Ruby's satisfied clients here.

A personal note from founder Ruby Newell-Legner, CSP Dear Colleague, Are you struggling to turn your supervisory staff into independent thinkers? Hey that's okay...because we have all been there and getting the hang of being a successful supervisor can be very H-A-R-D W-O-R-K and I wouldn't mind betting that you have that sneaking feeling that you could be doing better too. So just imagine finding the hidden keys to developing your staff. Now suppose you were able to look forward to your next season knowing that all your personnel issues would be a thing of the past and all your staff would be shining examples of guest relations super stars! Better still, imagine that your staff is doing such a great job that suddenly you are receiving calls to say what a great experience your guests had day-in, day-out... hour-after-hour... twenty-four hours a day... month-after-month-after-month. Wouldn't that be better than complaint calls from upset customers? Sounds too good to be true? Well, It is possible … just give me a moment and I'll explain... My name is Ruby Newell-Legner and I'm the owner of the highly successful training company RubySpeaks, Inc. www.RubySpeaks.com I've personally developed and presented over 1200 programs in seven countries. Each one of the 8 training programs I am here to tell you about today have been fine tuned to help professionals in the leisure industry. In fact I'm regarded in the leisure industry as an expert in Customer Service - some might even say a "guru". Through staff development training, I help organizations create an environment where internal customers work together to create totally satisfied external customers. "There have been many challenges in our first two months in the new facility but our staff have consistently performed at high levels and have received praise from across the city for their friendliness and their service focus. We have had a great opening to the new facility and your training program helped to prepare us for the overwhelming reaction this facility has created in the community." - - Matt McGregor, Assistant Superintendent, Cuyahoga Falls, OH Parks and Recreation So what's the secret to my success? Well first of all, it's certainly NOT the hours I worked as a front-line supervisor. As a matter of fact, my 20 years in recreation were incredibly frustrating. You see, I didn't have the skills I needed to be successful as a leader so I struggled my way through. Yes I survived, but it wasn't pretty. Today, my real secret to success can be summed up in one phrase, I know EXACTLY "how your staff members struggle as they move up the management ladder and I am determined to not let them suffer like I did." The most exciting part of all is that I know that my approach will work because I understand first hand how hard it can be. I did their jobs as a front line worker and facility manager. "It is remarkable to me how vivid my memory is of your presentation still. You left us feeling that you really do care, that you really do understand and that you really have 'been there'. This is so much more rewarding than listening to someone present a highly polished talk about his or her personal philosophy which, let's face it, sounds great but in reality cannot be implemented. You inspired so many of us to keep plugging away at our dreams." - - Lili McGovern, Manager of Aquatic Services, National Recreation and Park Association If you ever felt that pain as you learned to supervise staff, then you've just gotta read on... BUT STOP... It's Hard Work To Learn How To Become a Respected Leader... Isn't It? Well it is true that it could take you months or even years to work out the right combination of approaches to successfully lead your team. But your problem is actually even deeper than that. You see what works today, won't necessarily work tomorrow, next month or next year. So before you know it, you'll be spending all your time studying the ever-changing world of being a better manager. Yikes! Instead of putting yourself through the mill, trying to develop your skills that will continue to work into the future, you can now have the entire Survival Guide for Managers just in time for your upcoming season... Introducing - Ruby's Survival Guide for Managers: 8 Proven Training Programs for Becoming a Better Supervisor Being a great supervisor is an art form, combined with a science! And if you could only somehow find the right keys to unlock the full potential of you and your staff, then I bet you'd be taking a huge step towards your next promotion not to mention better job satisfaction! So at long last, here's a training program that's going to give you the strategies and insights for becoming a better supervisor. Yes, these are the exact same tools that I have personally used time-after-time to create a healthy work environment for all the staff that I supervise. And now you can rip-'em-off and use them all for yourself.

How Would You Use Ruby's Survival Guide for Managers to Develop your Staff? Turn your existing supervisors into more productive, effective leaders. I'll give you the exact formula that I personally use. Follow it to the letter and I virtually guarantee that your leadership will grow to be the most effective leaders you ever imagined. Instantly rejuvenate your "high maintenance" employees by discovering how to address behavior concerns and inappropriate performance using my "Blueprint for a Successful Disciplinary Meeting". If you've got a new employee who shows great potential, you will learn what it takes to become a great mentor to support their development. Ruby's Survival Guide for Managers will pick your struggling supervisors up by their bootstraps and yank them back right where they belong - being a positive role model and contributing to the overall success of your venue! Use my customer service standards and employee training checklist to design your seasonal staff orientation and set your entire team up for your best season yet. You heard me... this training program will work for you whether you've got a returning supervisor with years of experience or a brand new manager promoted from the ranks. Learn from the mistakes that I have watched hundreds of supervisors make and get the ways to avoid each of those failures as a supervisor. Whoa... check this out. One of the coolest things about my training programs is that they have been tested on leisure professionals throughout the world over the last 9 years. Some of my classes were created specifically for students in the Leisure and Tourism Industry when I was an Adjunct Faculty Member at a local college in Denver. After watching my success as a leader (finally in my later years), the Dean of the Leisure Studies and Tourism Department asked me to create a class to cover what I saw was the biggest challenges Leisure graduates were encountering in the real world after college. I stepped back and reflected on all the young professionals that I saw struggle and came up with 5 ways they consistently failed. Then I interviewed successful supervisors, researched management tools and designed a list of no-fail strategies to save these college students from the growing pains of entering the world of management.   Here's what attendees from Ruby's session on "Essentials for Staff Supervisors" at the International Crowd Management Conference in Seattle, WA, Nov. 2004 had to say... "Informative, energetic and useful self enlightening evaluations of my supervisory skills and need for development. It flowed seamlessly." -- Rick Smiths "Information is given in different format so it 'sticks' better." -- Jeff Johnson "Very insightful, timely and of great value to me in my role as a supervisor." -- Ron Jackson "I truly enjoyed Ruby's presentation as she was able to offer insight into many scenarios I can use in business and personal situations." -- Lori McConnell "I like the way Ruby's program made me think about my own strengths and weaknesses." -- Michael Dils

It Doesn't Matter What Department you Oversee, You'll Find the Tools to Make Supervision Easier and more Productive... Do you wonder what your staff is doing when you aren't around? That's typical. The secrets that I share in my Survival Guide for Managers will help you feel more comfortable with being away from your job and leaving someone else in charge. Are you mentally still at work … even on your day off? You will finally be able to take that long awaited time off during the middle of the season and know that everything is being handled. Now I'm not talking about loose and vague ideas that you've heard about some other place. Nope. I mean absolutely tried and tested 24 carat techniques that I personally use to develop a top-notch staff. "What I like best about Ruby's teaching style is the real life application of management principles as they relate to our venues. Management theories, in and of themselves can be very dry and boring. Ruby brings a welcome level of energy and enthusiasm." -- Anonymous Or perhaps you've been charged with finding your replacement so you can receive a promotion. Great, you've come to the right place. Look, you can waste a ton of time trying a variety of techniques that may or may not work. Why waste that time? I even share the mistakes that I made along the way so you can learn from my experience. You will learn which management strategies are sheer poison (that's right; some common techniques can actually permanently damage your reputation and your relationships at work). After a few months (maybe years) you might hit an approach which works up to a point.... but why bother to go through all that pain, when I've already done the HARD WORK for you? "Ruby's program on Supervisory Skills was a good kick in the behind to remind you to think about relationships in the working environment." -- Bill McElrath This training program contains everything you need to ensure that you can hit the ground running. Ensure that you can get the promotion you deserve. And ensure that you kick your supervisory skills into TOP GEAR within a matter of weeks, not months and years. Maybe you're looking to gain some skills to help a challenging employee figure out what they need to do to improve their performance. Let's face it, nowadays some employees just don't get it. If you have an employee like that who needs a swift kick in the pants and you are just stalling hoping they will improve on their own, you are hurting your future and the future of your business. It really is true that a business is only as strong as its weakest link. If you're not addressing concerns with problem employees, you are demonstrating to your staff that sub-par behavior is condoned. Don't panic though... the good news is that you can use the Survival Guide for Managers to address performance problems with a strategic plan…and take steps to avoid them occurring in the future. Yes that's right. You can use these ideas to set clear expectations for your staff so that they make you look good and help your business grow. "Ruby provides a refreshing reminder of why we became supervisors." -- Kevin Mattingly Or perhaps you're a first time supervisor? Bingo! You did a great job working the front line so they promoted you to supervise the department. Problem is you have never been a supervisor before. You might be worried that they will find you out and your promotion will be taken back. I found that missing key to your success. Look, every supervisor had to start somewhere. We all had our first staff to supervise. My first experience as a supervisor taught me tons about what NOT to do. Now, why cheat yourself from learning from the beginning instead of tarnishing your reputation while you try to take charge without the essential skills every supervisor needs to leave a positive impression. That's why you have a unique opportunity right this minute to grab the advantage you deserve. Once you have these 8 Proven Training Programs for Becoming a Better Supervisor, you'll be able to shine in your new leadership role. "Kudos for your presentation. Our attendees enjoyed your humor and quick wit. They learned but were not lectured to. From the post show questionnaire, our attendees spoke of your session very highly and said they felt re-energized and took home information that they can implement right away." -- Statia Leeds, Director, World Waterpark Association This proven approach works just as well if you're a new supervisor or a seasoned veteran. Again, the key thing to remember is that you can't do it all. You need help to accomplish the mission of your department and agency. If you agree, then this training program is meant for you and you're passing up a great opportunity if you let it slip by. "Many of our respondents single out the wealth of experience and expertise gathered together at the education program as a prime reason for attending the IAAPA Trade Show. Your efforts in helping IAAPA facility operators attain a higher level of professionalism through training and education is truly appreciated. " -- Eamon Connor, Education Product Manager, The International Association of Amusement Parks and Attractions At Last! Your Entire Strategy for Success as a Supervisor Is Laid Out On a Plate These 8 Proven Training Programs for Becoming a Better Supervisor Are Absolutely Guaranteed To Work! Other programs may offer a few of the tips I share in my training programs. But you will not find a more concentrated effort to help you succeed as a supervisor in the leisure industry anywhere. There are generic training programs available for supervisors but no one else can understand the trials and tribulations that a supervisor in the leisure industry goes through better than someone who has been through it themselves. Some of the generic management principles just simply do not apply to our field and in fact... many of the ideas out there may do more HARM than GOOD! This program is specifically designed to make you a successful supervisor in the leisure industry. Our challenges are unique and our clientele is very demanding. They pay high prices for their leisure entertainment and they expect the best service and experience. As a supervisor it is your responsibility to make sure that everyone on your team is contributing to that end result. "Ruby made our business - her business. When we decided to invest in customer service training, we needed someone who, 1) understood our business and 2) someone who could equip our employees with the tools Ruby rolled up her sleeves and gave us personalized attention - we didn't get a canned version of a program that had been delivered one too many times. The results were evident; our employees are giving her the thumbs up to come back next year. " -- Peggy Gair, Human Resource Manager, Royal Gorge Bridge & Park Ruby's Survival Guide for Managers is completely different because it has been developed using a formula personally created by Ruby Newell-Legner. But what does that mean to you? Simple. You can implement these strategies to create a powerful environment that will help your team succeed and 'voilà'! You'll be well on your way to a great season for everyone to enjoy! You Don't Need To Be an Experienced Supervisor and You Won't Need Degrees in Organizational Development or Management Successfully supervising your staff doesn't require you to become some kind of management guru and you won't need to go to night school to understand the powerful psychology behind this system. In fact the entire point of Ruby's Survival Guide for Managers is that all the hard work has been done for you. These are completely bona fide, tried and tested methods that quite simply work. You'll have everything you need, right at your fingertips to super-charge your team to a successful season. Okay Ruby... Let's Talk Turkey! A Training Program Like This Is Going to Cost Way Beyond My Budget! Well first of all, please understand that once implemented the strategies contained within this staff development program has the capacity to generate a successful career that can only increase in personal satisfaction and financial reward. I don't say this lightly and you deserve some proof of this extraordinary claim - so here it is... Each person who takes this course increases their leadership ability and not only do their skills improve, the people that they supervise improve by seeing a positive role model. This wisdom can be spread throughout an organization and pretty soon, everyone is having better success at supervising their staff and doing their job. That means that if you properly implement these strategies, the effects can be exponential for you and your organization. But why stop there? Invite your whole leadership team to invest in this program and everyone can grow together. Imagine how successful your business would be if everyone followed these basic simple ground rules. Staff members across the board would be treated consistently and performance standards would be clear for everyone in your organization. "You left our staff buzzing with thoughts. You stimulated ideas to improve our organization. Our hotel front office manager was very excited to implement some of your ideas. Our hotel manager relayed stories of how his staff took to heart some of your suggestions on teamwork and dealing with the 'negative' individual. Because or the overwhelming positive comments from our management team, as well as our valued employees, I hope we can continue to work together to have more training programs." -- Kjell Mitchell, General Manager, Hot Springs Lodge & Pool Now if all this is starting to sound like "pie in the sky" to you, then break off for a moment and consider that I have presented over 1200 programs over the last nine years. For each of those programs, I have individually counseled leaders on their specific challenges with their staff. On occasion I have even met with their staff to see if I can motivate them towards a more positive contribution. My journey has shown me quite a few unique situations in dealing with staff and I have learned from every one. I see what works and what hasn't worked. Now you can benefit from that knowledge and experience from working with the leaders in the industry around the world. What would you invest in a learning system like this? Before we go there, let's talk about other expenses usually associated with training. There is usually travel, lodging, and meal costs that need to be covered, not to mention the inconvenience of being away from the office to attend the training. You rush to get things taken care of so you can be away from the office and then you hurry back to find your e-mail inbox overflowing and your voice mail full. How frustrating is that? What would you say if I could arrange it so you didn't have to experience any of that negativity? Wouldn't it be great to attend a training program without all the nasty before and after side effects and expense? Well, we have done that for you. No more travel costs. No more lodging expenses and no more stress from being away from the office. We have designed this program to be just what you need, when you need it, at an affordable price and scheduled at your convenience. Testimonials from Ruby's past teleseminar participants: "I would recommend this educational format to others because the cost is just right. No travel time, per diem costs or letting people off all day to attend a "regular" seminar. It was easy and effective training. Ruby was very informative and she shared ideas that you don't normally think about - sitting in the comfort of my office." -- Lackland Air Force Base "I liked that all the documents and instructions were clear and available for us to use during the teleseminar. I am a visual learner and it really helped me follow along." "This was a very interesting, new experience - instead of the same person doing all our training." "Ruby is more like a coach than a teacher. The teleseminar format is an incredibly convenient and productive way to use an hour of one's day. Although I have been through many, many performance appraisals, I picked up several news skills that will help me through the many to come and particularly will help my employees see more clearly ways they can better help the organization." -- Phil Noble, Wyoming Department of State Parks/Cultural Resources "What did I like the best about this teleseminar? Informal, comfortable tone of presentation Timeliness Pertinence of information Potential value for professional development for me and our staff. Try out this format. It is a good one and useful training information is provided. The content of the presentation handouts and resources are very valuable. It is an efficient way to obtain additional training." -- Virginia F. Goode, Brown Deer, WI, Park and Recreation "It is a very convenient way to get useful information at an affordable price. Dealing with the seminar forced me to commit the time without traffic worries or the need for extra time. Being a visual learner, I appreciated having a script to follow." -- Evelyn Gleason, Midlothian Park District "What did I like about the educational format of the teleseminar? The straight forward, down to earth, usable information from Ruby's experience and knowledge. Because the seminar comes to us without travel, etc. participation barriers were removed." -- Carol Moore, Moore Theatres "What I like best was the ease of the whole thing - being able to shut my door and learn new ways of this process without leaving my desk. Sign up now! It is the best hour you will spend on the phone!" -- Jan Zarr, Morrison Center "What a great idea this teleseminar format. I enjoyed the organization, the material, the fast pace and relevancy to our field. I enjoyed a cup of coffee at my desk while soaking up great information in an efficient format which included the take away I needed for immediate implementation. What a great experience. Thanks for the useful templates. Ruby - you are gifted and speak right to our hearts." -- Molly McClure, Anderson Park District Or better yet, how about holding the training in your conference room so a few colleagues could also attend. They could be from your department or from another department within your organization. Imagine everyone comfortably sitting around a conference table listening to words of wisdom and learning the intricacies of being a great supervisor. No rush to catch a plane, no stress from being out of the office for days at a time, just quality training at a convenient time and location. Some businesses invest up to $6000 a day to spend time with Ruby. But today, she has a better offer for you. How about a package deal that allows you to visit with Ruby 8 times in the next few months. As far as some of my clients are concerned, this would be a bargain, but I'm saying that because I use this information every day to help businesses around the world succeed. However, I know that this would push the training program beyond the means of many of you and I think that everyone who recognizes the value should have the chance to benefit from this information. Remember, my goal is to save as many people as I can from experiencing the frustration of not having the tools to do their job like I did. I'm prepared to take a chance and market the audio from the entire 8 one-hour sessions for the extremely low cost of $187.

Special Offer! (Available today but may be withdrawn by tomorrow). Order today and we will add a bonus recording of Ruby's most popular program 'Supervisory Skills for Success' at no extra charge Each session includes a digital handout to follow along with the Teleseminar. It will include tips and secrets to help you be successful in each session. We will also include discussion topics for your group after each teleseminar so you can continue the learning process. Listen in over and over...We will provide a link to the MP3 recording so you can review the lesson at your leisure. This makes it easy for you to share the recordings with staff members. Show your staff that you believe in them and give them the tools to succeed...These recordings would make a great gift for anyone moving into a position with more responsibility. 100% Risk-Free? You bet it is. As with everything I do, your purchase will be backed by my 100% BLACK-AND-WHITE guarantee. No terms, no small print, no tricky to negotiate procedures. The only thing that I ask is that you've genuinely given the Survival Guide for Managers a proper try-out, but if you're not completely satisfied, you just ask for your money back within 30 days of the completion of the program. And it really is that simple. No questions asked. To put it another way, I haven't built up my training and consulting business without being absolutely scrupulous in my dealings. Although no one has ever asked for a refund on any of my training programs or products, I want to make sure you have that option if you choose. Still want a little extra reassurance? Visit my website to see how other clients have been satisfied with the results. (View Client Comments) Then come back here and invest in your future. But don't hang around, because the training program complete with bonuses and potential for upgrade mentoring won't last long! Your one-time investment of just $187 is really a tiny painless drop in the ocean compared to the hundreds of hours of peace of mind you will have after learning my strategies for dealing with hiring the right employees and setting their course for success. Look, there's really NO reason why the proven techniques in this training program won't work for you - unless you walk away now of course. You Really Cannot Afford Not to Invest in Ruby Newell-Legner's Survival Guide for Managers: 8 Proven Training Programs for Becoming a Better Supervisor It's easy to start preparing for your next promotion by showing promise as a leader for your organization. Not only will you be getting access to key strategies that I've personally used to develop an outstanding online business, but you'll also receive each of the following: Get ready to supercharge your future by getting your hands on this incredible success program right now. Sincerely, Ruby Newell-Legner, CSP Certified Speaking Professional P.S. Click here if you've decided not to order P.P.S. Just think! You'll never again lay awake at night trying to decide where you are going to find staff or fix staff. Don't suffer the pain of another meeting with a staff member over repeated performance issues. Heck, you'll probably experience improved working relationships right away as you learn the keys to building successful relationships with your coworkers and the staff you supervise. I want you to be sure that you can handle the extra success you may experience in your business. If you think you can handle it then don't delay - click the link below to download the recordings right now! Don't leave out your friends. Drop them an e-mail to let them know about this great program!

VIEW CART Back to Success Superstore content © 2005 Ruby Newell-Legner, CSP All Rights Reserved Worldwide RubySpeaks, Inc. phone 1-303-933-9291 or fax 1-303-904-2966 9148 W. Vandeventor Dr., Littleton, CO 80128 USA email: Info@RubySpeaks.com www.RubySpeaks.com © MMV RubySpeaks, Inc