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These are Ruby's most popular seasonal programs. These programs can be customized
to fit your specific needs. To be most effective, Ruby prefers 3 hours for each program
but can work with you to make it fit your seasonal training plans. Most agencies offer
2 sessions of the same program so that staff can come to either session. This allows
you to invite folks from other facilities and programs and still have coverage during
the training sessions.
Click here to request more information
about Ruby’s presentations and availability
How to Create a Legendary Leisure Experience!
The Manager's Essential Guide to
Supervisory Skills
How to Create a Legendary Leisure
Experience!
Train and Motivate Your Employees to Turn Your Guests into Raving Fans
If you want to develop your staff into a corps of highly trained customer satisfaction
experts, this is the program to book. It will help your staff develop skills to
consistently promote and deliver positive service with every guest encounter. This
very interactive program includes brainstorming, checklists, small group discussions,
and activities that will improve both internal and external customer relationships.
In this powerful training session, Ruby will help your staff learn how to:
• Create positive memories and family traditions at your facilities and in each
of your programs;
• Proactively anticipate each of your guests' needs;
• Increase repeat visits and/or annual pass holders;
• Handle intimidating concerns with diplomacy and tact;
• Politely answer frequently asked questions, even if it is the tenth time that day;
• Sensitively handle any difficult situation from dealing with an upset parent
to assisting a guest with a disability.
Because of Ruby's extensive experience in the leisure industry, your staff will
be captivated as Ruby imparts the secrets of expert customer service for recreation
professionals. This powerful program will not only give them the vital skills that
they have been missing, but it will motivate them to put in that extra effort for your
customers. And that extra effort makes all the difference in the world to your bottom
line and how the community feels about your department.
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The Manager's Essential Guide to
Supervisory Skills
The Real Truth About Leading Successfully
Most supervisors are promoted from the ranks. They understand the people that they
are now leading. The trouble is that they were never taught the supervisory skills they
need to effectively lead and motivate. This program will change that fast!
Using her own experience in recreation facility management, Ruby truthfully and
powerfully enlightens your supervisory team to their own potential for greatness.
They will be enthusiastically taking notes as she explodes the myths of leadership
that are causing them such frustration at work.
Ruby will replace these myths with empowering, "apply it now" strategies for success.
From the little-known approach that makes a conversation twice as effective; to dealing
with "high-maintenance" employees-your staff will learn specific, tangible and applicable
strategies to competently handle any situation and employee. Most importantly, they will
bring that empowerment to work day after day.
You will have charismatic, highly skilled managers to lead your front-line staff in
building your organizations' constituency. Your supervisors will have the skills they
need to combine with their natural talents to practice true leadership. Your front-line
staff will have outstanding leaders who powerfully motivate them to be their own personal
best with your customers. And when your staff has the tools to be extraordinary, they
will naturally shine at their work!
Ruby will help your managers learn how to:
• Demonstrate that they are a positive role model for
the staff they supervise
• Utilize positive communication skills
• Manage time wisely
• Demonstrate effective delegation
• Clarify expectations for every staff member
• Create an environment to promote staff development
and retention
This powerful session will help your organization in a number of ways. Your supervisors
and managers learn how to handle difficult situations, so they are more confident,
effective and productive. Because they lead better, your workforce gets more productive
as well. Turnover and training costs go down. Even customers notice the difference and
revenues go up. This program will help you create a strong culture that powers your
organization to excellence!
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