All of these programs can be presented in a short (1.5 hour) or
long (3 hour) workshop. They are appropriate for in-house staff
training or breakout session at conferences.
Click here to request more information
about Ruby’s presentations and availability
How to have a Grand
"Grand Opening" of Your New Facility
Your community just spent millions of capital dollars to build a new facility, now invest in the people who are going to run it! Advanced preparation can promote a smooth opening!
This program is designed to prepare every staff member for a successful first impression for your patrons. Ruby has assisted with the opening of more than 30 new facilities throughout the United States and Canada. She has designed a specific training program to help staff get acclimated to their new environment. Ruby's training will instill knowledge and confidence in your staff. Learn what to expect on opening day and how to keep impressing patrons far beyond the grand opening.
What you will learn in this program:
- How to demonstrate professionalism and initiative
- Telephone skills that paint a positive picture
- How to demonstrate support for other departments
- Steps to Building Customer Loyalty
- Tips for dealing with difficult or angry customers
- How to increase sales
Based on Search Institute's study of almost 250,000 youth, the
more developmental assets - positive influences and support - youth
are surrounded by, the less likely they are to engage in risky behaviors
and the more likely they are to exhibit positive behaviors. It makes
sense. Find out what they are and how to create and increase positive
spheres of influence in your community.
Top 20 Qualities of
an Effective Parks and Recreation Agency
Ruby has worked with the best agencies in the country. After presenting
over 750 programs for parks and recreation departments throughout
North America, she has identified key characteristics of successful
agencies. This session covers those quality issues surrounding a
"Best Practice' approach to agency management. Participants
will discuss the qualities of an efficient and effective parts and
recreation agency and will look at individual opportunities to become
"agents of change" in their organizations.
Attendees will outline action items for implementing suggested
"Best Practices" and be invited to participate in Ruby's
"return to sender" postcard program. That means they will
commit to what steps they are going to take after the session and
receive their personal action item postcard in the mail three weeks
following the session.
Parks and Recreation
. . . The Benefits are Endless . . .™
This program is an overview of the training program developed by
the National Recreation and Park Association in 1996. According
to Jodi Rudick, "Everyone in the world has somehow benefited
by public park and recreation programs at some time in their lives
- directly or indirectly. The time has come to make the connection
between past experiences and today's success, yesterday's activities
and tomorrow's physical and mental wellness and today's taxpayer
support and safe communities for our children and grandchildren."
Whether an avid participant or a dedicated park and recreation professional,
it is important to reorganize the benefits of parks and recreation.
In this session, learn how you can begin to look at parks and recreation
in a new way; in a manner that helps us understand our profession
on a bigger, longer lasting scale.