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Great Customer Service
Starts with Giving your Employees
the Skills they Need to Succeed

You know that the best customer
is a loyal customer

someone who loves your business and wants to tell the world about it. But does your staff know it? Do they know how important their role is in creating loyal customers? More importantly, do they have the skills to make a positive impression with every customer encounter? Using my training and products, you will create a walking, talking advertisement for your business... something that money can't buy.

"Ruby created a fresh, honest, energetic, hands on, customer service program that delivered enough material to grab the attention of teenagers and seniors alike, many who are veterans in the customer service arena.

In the tourism industry it is not unusual to wait on several hundred to a few thousand customers a day. Ruby took customer service to the next level and delivered customized training for a critical "point of sale" area for us.

She made our business, her business. We wanted our employees to be able to deliver a product with confidence and attitude. In our industry, we have been exposed to a lot of customer service training, bur rarely have I seen employees pick up immediately and start using the tools they were provided as they did with Ruby's presentation."

Peggy Gair, Human Resource Manager
Royal Gorge Bridge & Park

Through my trainings and products I can give you the techniques to

I'm Ruby Newell-Legner, one of the most sought after customer service experts in the Leisure Industry. I've worked with Powerhouse organizations like General Electric, The Jumeirah Group and the Pittsburgh Steelers Guest Relations Staff, The United States Navy MWR, and over 300 Municipalities. They all know the value of my message, and have entrusted me with the training of their staff ... so should you!

For over two decades, I have been helping organizations like yours build strong alliances between management and the staff they supervise and front line staff and the customers they serve. I have given them the tools to make exceptional customer service a way of life.

"You exceeded my expectations and then some by delivering a high quality, high impact program, you certainly practiced what you preached in delivering customer service. The way you seamlessly brought the video segments into your PowerPoint program was outstanding and extremely professional."

Eamon Connor, Education Product Manager
International Association of Amusement Parks and Attractions (IAAPA)

Extensive pre-training research allows me to customize each program for your organization's needs. Your employees get a fun, energetic training with real-world, practical examples that they can use that same day. As a result, your organization gets an immediate increase in internal and external customer satisfaction that only continues to grow.

Giving you content-rich, empowering programs that will help you turn a
one time visitor into a lifetime fan.

This is exactly what your customers need to become advocates for your company. Make the jump from just preaching customer service to giving your staff the skills to create customer satisfaction. Get the power of raving fans working for you today. Are you ready to get started?

Just call me at 303-933-9291 or email

I can't wait to hear from you.

Your fan, - Ruby Newell-Legner's signature - CSP

Ruby Newell-Legner, CSP

Ruby Newell-Legner, CSP
Certified Speaking Professional, Consultant, Trainer, Author

Specializing in Guest Relations Training for the Sports and Leisure Industry


Announcing Ruby's New
Customer Service Training DVD System

Master THE World's Most Valuable
Skill. Pump Up Your Staff, AND Put Your Business On the Map...!"

Learn more about the
Customer Service Training DVD Program

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